Customer Org Strategy & Planning Manager (CS Ops)

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

🎯 Your main goal will be to design and scale n8n’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better.

Here’s how you’ll make it happen across strategy, systems, and day-to-day operational excellence:

Post-sales strategy & planning

• Own headcount planning and capacity models to align resources with retention and expansion goals.

• Drive territory/segment design to support clear coverage, prioritization, and predictable execution.

• Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.

Process design across the customer journey

• Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.

• Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.

• Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.

Systems, automation & operational excellence

• Translate strategy into efficient systems and automation that improve quality, speed, and consistency.

• Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.

• Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.

Cross-functional alignment & execution

• Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.

• Lead cross-functional initiatives with strong stakeholder management and crisp execution.

• Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

REQUIREMENTS

Must-haves

• 🧩 Revenue Ops / CS Ops experience: You’ve owned or significantly contributed to revenue operations or customer success operations in a SaaS environment.

• 🛠️ Process design excellence: You’re known for turning messy, ambiguous workflows into scalable, measurable processes people actually follow.

• 📈 Analytical mindset: You can define success metrics, spot patterns in data, and translate insights into operational decisions that improve outcomes.

• 🚀 Autonomous execution: You’re comfortable owning a strategic scope while also driving hands-on delivery from idea to rollout.

• 🔗 CRM / CS platform familiarity: You’ve worked with CRM and/or customer success tooling and understand how systems enable (or block) great operations.

• 🤝 Cross-functional collaboration: You build alignment across teams, navigate trade-offs well, and keep stakeholders moving in the same direction.

Nice-to-haves

• 🗣️ Customer advisory boards: You’ve set up or run advisory boards and know how to operationalize customer input into action.

• 🚨 “War room” operating models: You’ve led structured, cross-team escalation or exe