Director of Social Services

Salary

$56,550 - $73,515 / hourly

Overview

Director of Social Services

Department: Social ServicesLocation: Elderwood at North Creek – North Creek, NYPay Rate Range: $56,550 - $73,515 / hourly

Position Summary

The Director of Social Services at Elderwood at North Creek is a key member of the interdisciplinary leadership team, responsible for ensuring the psychosocial, emotional, and mental well-being of residents. This role oversees the Social Services department and ensures services are delivered in compliance with state and federal regulations, Elderwood policies, and best practices in long-term care. The Director provides leadership, supervision, and direct social work services as needed, while serving as a resident advocate and a liaison for families, community resources, and regulatory partners.

 

 

 Apply today! - Elderwood at North Creek's Benefits:

• Gas Allowance Stipend
• Full Suite of Medical Benefits Package
• 401k w/ Company Match
• Employee Referral Program
• And more!

 

Responsibilities

Essential Job Responsibilities

Leadership & Oversight

• Lead, supervise, and support all Social Services staff, ensuring resident needs are met and documentation is complete and compliant.

• Ensure departmental policies, procedures, and workflows align with Elderwood standards and regulatory requirements.

• Participate in quality assurance audits and performance improvement initiatives.

• Collaborate with the EAS Policy and Procedure Committee in developing and updating social work policies.

Resident Advocacy & Psychosocial Care

• Act as an advocate for residents’ rights, dignity, and emotional well-being.

• Complete social histories and psychosocial assessments for newly admitted residents.

• Participate in interdisciplinary care planning, including baseline, routine, and discharge care plan meetings.

• Provide or coordinate therapeutic interventions to support resident adjustment, grief, and coping with life transitions.

• Perform cognitive, mood, and behavioral assessments and complete required MDS sections.

• Identify and promote individualized, non-pharmacological interventions to support residents’ psychosocial needs.

Regulatory & Compliance Responsibilities

• Ensure compliance with Resident Rights, PASARR requirements, transitions of care, and person-centered care planning.

• Complete PASARR screens and review Level II assessments as required.

• Serve as the Resident and Family Grievance Officer, ensuring timely investigation and resolution of concerns.

• Coordinate facility cooperation with the Long-Term Care Ombudsman.

• Participate in ethics committee meetings as needed.

• Ensure compliance with HIPAA, Elderwood’s Code of Conduct, and all company policies.

Family & Community Engagement

• Establish and maintain strong relationships with residents and families from admission through discharge.

• Facilitate family meetings and interdisciplinary conferences as requested.

• Assist residents and families with advance directives and care planning.

• Make referrals and coordinate services with external providers, including hospice, counseling services, psychologists, psychiatrists, and community agencies.

• Assist residents with accessing personal items, communication supports, financial resources, and legal referrals as appropriate.

Admissions & Census Support (as needed)

• In the absence of a Director of Admissions, collaborate with the Business Office to support the admissions process.

• Complete or oversee pre-admission and admission checklists.

• Ensure room readiness and coordination of necessary equipment prior to admission.

• Participate in census and admissions meetings.

• Support resident and family satisfaction surveys.

• Serve as a champion of the Ambassador Program to promote exceptional customer service.

Professional Expectations

• Attend work regularly, arrive on time, and adhere to scheduled hours.

• Follow facility dress code and wear identification at all times.

• Use electronic systems and devices in accordance with policy.

• Support and uphold Elderwood’s Mission, Vision, and Values.

• Perform other duties as assigned by the Administ