Housekeeping Supervisor

JOB TITLE:   Housekeeping Inspector/Supervisor

DEPARTMENT:  Rooms

Job Description/Summary:  Responsible for assisting the Director of Housekeeping to maintain the overall cleanliness of the hotel, including rooms and public area. Major responsibilities include ensuring guests are satisfied with hotel cleanliness, responding to guest needs, ensuring safety and security of rooms, maintaining inventory and cost controls, selecting, training, maintaining and managing a motivated and skilled work force.  Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for the staff to follow.

ESSENTIAL JOB FUNCTIONS:

Housekeeping Operations:

• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.

• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction goals.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.

Guest Service:

• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.

• Ensures hotel staff, including all new hires, are trained to meet service standards.
• Develops and maintains incentive programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.

Additional Responsibilities:

• Any other duties assigned by Supervisor