Operations Supervisor of San Francisco Cash Services

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.

The Federal Reserve Bank of San Francisco is seeking an Operations Supervisor in our San Francisco cash office location. As the Operations Supervisor, you will lead a team focusing on operational excellence in the distribution and processing of US currency using complex, authentication, and piece sorting technology. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment.

Our ideal candidate for this role is a proven operations and people leader that is an excellent communicator, sets a high bar for themselves, and is adept at developing and coaching talent. If you are someone who thrives in a leadership position and gains personal satisfaction by leading a complex business, then this is for you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank - San Francisco Branch (100% on-site)

101 Market Street
San Francisco, CA 94105

Work schedule: Applicants must be flexible with the following shift times:

• Start Time between 6:00am - 8:00am Monday to Friday (6:00am-3:00pm, 8:00am-5:00pm)

What you'll do

• Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies in order to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness).

• Provide input on the establishment of short and long-term goals for the team. Proactively monitor team performance to assess progress against goals.

• Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.

• Mentor, coach, and develop high performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures.

• Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee-focused initiatives that drive engagement and growth.

• Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.

• Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

Desired Experience + Traits

• Typically requires 3+ years of relevant cash or business work experience

• 1+ years of experience in leading teams

• Bachelor's degree in a related field or equivalent work experience

• Proven ability to lead and develop team members in meeting goals and objectives

• Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint.

• Strong teamwork and customer service orientation

• Strong time management and organizational skills including the ability to manage multiple priorities

• Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders.

• Demonstrate active listening skills with the ability to problem solve and provide feedback in a variety of situations.

• Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions

• Possess