People Operations Specialist

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The People Operations Specialist I reports to the Director of People Operations and is responsible for day-to-day support for People Team processes including the employee life cycle, data management, answering employee inquiries, benefits, and payroll support. The People Operations Specialist I will support the team by maximizing the employee experience through exceptional service delivery.

As a People Operations Specialist I you will:        

• Partner closely with the People Operations and partnering People Teams to document and execute HR operational processes and services with a focus on employee experience and data integrity.
• Provide operational support to both benefits and payroll teams by being a resource to employees, providing guidance and support in addressing both benefits- and payroll-related inquiries, and supporting various related projects.
• Assists in managing and creating support models for the HR ticketing inbox (Zendesk) and acts as the first point of contact for employee inquiries and employment verification requests. Escalate issues to other members of the People team appropriately.
  • Ability to answer first level benefit and payroll questions from employees.
  • Provide first level support to other members of the Operations team, including but not limited to benefits, payroll, and compensation.
  • Complete regular audits including Workers Compensation, payroll reports, and BLS reporting.
• Oversee and execute the onboarding and offboarding processes for all employees by:
  • Supporting new hire orientation,
  • Completing I-9 verification/reverification, and international paperwork,
  • Process employee changes including document generation, notifications, and HR systems updates.
  • Verify payroll data for completeness and adherence to company process.
  • Assist with tax code fallouts by registering tax codes and maintaining the tax code process in HRIS.
• Support monthly benefit reconciliations with the Finance & Benefits teams.
• Complete payroll reporting as needed (monthly, quarterly, annually, ad hoc) and ensure compliance across local, state, and federal regulations. 
• Champion collaborative cross-functional relationships with Talent Acquisition, HRBP team, Payroll, Benefits, and hiring managers.
• Update HR Operations-owned Internal Knowledge Base articles as needed.
• Identify process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible.
• Assist the team in executing engagement, employee recognition, and wellness programs as needed.
• Support the company with merger & acquisition work as needed. 
• Assist with the 401k[NM1] audit and true-up process.

Competencies for this Role: 

• Problem Solving
• Identifies simple problems and proposes basic solutions, seeks guidance to understand problem-solving processes.
• Process Improvement & Operational Excellence
• Identifies areas for small, incremental improvements in daily tasks and seeks guidance on implementation.
• Understands basic operational procedures, follows guidelines to maintain operational standards, and identifies obvious inefficiencies.

 What We’re Looking For:

• 1-3 years of experience working on an HR, People Operations, or Payroll team.
• Bachelor’s degree in HR, business, or management related field preferred or equivalent experience.
• Experience in a fast-paced environment and ability to adapt to change easily.
• Purpose-driven, ambitious, and a positive attitude with a passion to learn.
• Ability to work independently but is also a team player who can jump in and support the team on a variety of topics and tasks.
• Detail-oriented with outstanding verbal and written com