Event Security Supervisor | CFG Bank Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

An Event Security Supervisor reports directly to the Security Manager. The position is to assure the well-being and safety of employees, tenants, and patrons at the CFG Bank Arena.  The Event Security Supervisor is a vital component of the Arena in assuring safety and a positive guest service experience – a positive attitude and a positive appearance are essential.

 

This role will pay an hourly rate of $26.

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

 

This position will remain open until October 1, 2024

About the Venue

#4 Worldwide Highest Grossing Venue - Billboard

#4 Venue of the Year in North America – Venues Now

CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

• Supervise Event Day Security Staff
• Assist with scheduling and deployment of staff on event days.
• Oversee Event Day Security Staff to ensure job requirements are met.
• Monitor staff and provide corrective guidance.
• Enforce OVG employee policy.
• Work with Director of Security to improve and refine security program.
• Assist with hiring and training of Event Day Staff as required.
• Provide exceptional customer service to all guests.
• Possess a positive attitude and facilitate teamwork and respect among co-workers.
• Welcome guests, provide directions, and answer any questions that may arise.
• Monitor, patrol, secure areas of the arena and check/monitor credentials.
• Provide assistance to guests with special needs or wheelchair access.
• Resolve guest complaints quickly and exceed the guests’ expectations.
• Enforce building policies and event procedures.
• Maintain order and ensure crowd safety.
• Assist and direct guests in a variety of situations including emergencies.
• Perform wanding of patrons and monitor entry of patrons through metal detectors.
• Communicate efficiently and clearly with co-workers/supervisors.
• Follow all incident procedure protocols and documentation when necessary.
• Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must possess the ability to perform all essential duties and responsibilities in a satisfactory manner. Work flexible shifts, including mornings, nights, overnights, weekends, and holidays depending on event schedule.
• Ability to follow oral and written instructions and communicate effectively with others in both oral and written form.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrated experience in event security field.
• Previous management or leadership experience preferred.
• Deep understanding of security and safety principles
• Ability to work with Word and Excel programs to manage administrative tasks.

Working Conditions:

• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
• Extensive time spent with moderate to loud noises.
• Frequent bending, standing for long periods of time, extensive walking through the building.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to h