Relocation Assistance Available

About the business unit:

 The Global Sales Operations & Effectiveness (SO&E) organization is leading the transformation of BD’s commercial capabilities, positioning the company to be one of the strongest commercial organizations in MedTech. 

About the role:

The Program Manager, Commercial Technology & Systems is responsible for driving the strategic planning, execution, and continuous optimization of programs across Commercial Technology platforms and Sales Intelligence systems, including data, analytics, AI, and enablement. This role connects enterprise strategy to execution by coordinating cross-functional teams, establishing strong governance and decision discipline, and ensuring initiatives deliver measurable business outcomes and sustained adoption. 

Operating at the intersection of strategy, delivery, data, technology, and change, this role also provides portfolio-level ownership of compute capacity, vendor management, and global commercial technology operations. The role works closely with Procurement, IT, and Finance to ensure scalability, cost discipline, and long-term value realization in a complex, global, matrixed environment. 

Key Responsibilities:

Portfolio Integration 

• Act as the portfolio integrator, ensuring Commercial Technology, Sales Intelligence, and enablement initiatives function as a unified system rather than isolated solutions. 

• Support alignment of program objectives with enterprise goals and commercial priorities, emphasizing integrated execution. 

• Enable cross-functional visibility and collaboration to drive cohesive delivery and sustained adoption. 

• Maintain integrated roadmaps guiding initiatives from concept through delivery, execution, and value realization. 

• Identify cross-program dependencies, downstream impacts, and organizational readiness factors to ensure seamless execution. 

Program Execution & Delivery Management 

• Drive execution across multiple concurrent initiatives spanning Commercial Technology platforms, systems, data, analytics, AI, and enablement. 

• Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery. 

• Own end-to-end program delivery through close collaboration with internal teams, implementation partners, and vendors. 

• Establish and maintain an operating cadence that drives accountability, transparency, and momentum across workstreams. 

Commercial Technology Capacity & Vendor Governance 

• Own portfolio-level visibility into Commercial Technology and Systems compute capacity, including cloud, analytics, AI/ML, and application workloads. 

• Align compute demand, utilization, and capacity planning with roadmap priorities and business needs. 

• Own vendor coordination, licensing oversight, and commercial governa