Senior Support engineer

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Senior Support engineer</span><span> </span><span id="requisitionDescriptionInterface.ID1455.row1" title="">-</span><span> </span><span id="requisitionDescriptionInterface.ID1465.row1" title="">(</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">CREQ233073</span><span id="requisitionDescriptionInterface.ID1479.row1" title="">)</span><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><span>Description</span></h2><span><span> </span></span><span id="requisitionDescriptionInterface.ID1529.row1" title=""><h3><strong>Software Support Engineer – Virtusa</strong></h3><p><strong>About Virtusa</strong><br/>Virtusa Corporation is a global provider of digital business strategy, engineering, and IT services that help clients accelerate transformation and thrive in the digital age. We partner with leading global organizations across banking, financial services, technology, and other industries to deliver innovative, high-performance solutions.</p><h3><strong>Role Overview</strong></h3><p>We are looking for an experienced <strong>Software Support Engineer</strong> with a strong background in technical support, SQL databases, and automated job scheduling. The ideal candidate will have a problem-solving mindset, excellent analytical abilities, and the capacity to provide effective Level 1 and Level 2 application support in a dynamic environment.</p><p>This role is <strong>primarily remote</strong>, with <strong>occasional office presence (once every 1–2 weeks)</strong>.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p>Provide <strong>Level 1 and Level 2 software support</strong>, diagnosing and resolving technical incidents efficiently.</p></li><li><p>Analyze recurring issues and propose <strong>process or system improvements</strong> to reduce downtime and enhance performance.</p></li><li><p>Manage <strong>batch processing and automated job scheduling</strong> systems.</p></li><li><p>Work closely with development and infrastructure teams to escalate and resolve complex incidents.</p></li><li><p>Document all support procedures, incident resolutions, and troubleshooting guides.</p></li><li><p>Monitor system performance and proactively identify potential problems before they escalate.</p></li><li><p>Ensure adherence to SLAs and maintain high user satisfaction.</p></li></ul><h3><strong>Required Qualifications</strong></h3><ul><li><p><strong>8+ years of experience</strong> in software/application support roles (not hardware support).</p></li><li><p>Strong hands-on experience with <strong>SQL databases</strong> and data querying.</p></li><li><p>Expertise in <strong>batch/process/job scheduling tools</strong> (e.g., Control-M, Autosys, etc.).</p></li><li><p>Proficiency in <strong>scripting languages</strong> (e.g., Shell script, Python) for automation and troubleshooting.</p></li><li><p>Excellent analytical and communication skills, with the ability to explain technical issues to non-technical stakeholders.</p></li><li><p>Ability to <strong>document incidents</strong> and maintain structured knowledge bases.</p></li><li><p>Strong <strong>English communication skills (B2+)</strong>.</p></li><li><p>Readiness for <strong>shift work and occasional on-call duties</strong>.</p></li><li><p><strong>Proactive, self-driven attitude</strong> with a focus on continuous learning and problem-solving.</p></li></ul><h3><strong>Nice to Have</strong></h3><ul><li><p>Exposure to <strong>data management</strong> or <strong>ETL processes</strong>.</p></li><li><p>Experience in <strong>banking and/or accounting environments</strong>.</p></li><li><p>Basic understanding of <strong>Spark/Scala</strong>.</p></li><li><p>Familiarity with <strong>cloud platforms (AWS)</strong>.</p></li></ul><h3><strong>Why Join Virtusa</strong></h3><ul><li><p>Work in a <strong>multicultural global team</strong> with exposure to top-tier financial clients.</p></li><li><p>Be part of a company recognized for its <strong>innovation and digital excellence</strong>.</p></li><li><p>Enjoy a <strong>flexible, hybrid work model</strong> with professional growth opportunities.</p></li><li><p>Competitive compensation and a collaborative culture that values learning and impact.</p></li></ul></span><span><span> </span></span><span><span> </span></span><span><span> </span></span><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><span id="requisitionDescriptionInterface.ID1576.row1" title="">Primary Location</span></h2><span id="requisitionDescriptionInterface.ID1593.row1" title="">:</span><span> </span><span id="requisitionDescriptionInterface.ID1603.row1" title="">PL-MZ-Warsaw</span><h2 xmlns:ftl="http://www.taleo.net/ftl" xmlns:htm="http://www.w3.org/1999/xhtml" xmlns:xsi="http://www.w3.org/2001/XMLSc