About the role
<p style="text-align:start;">At bunq, we are revolutionizing banking to make it fast, simple, and secure for our users, and we need a Senior User Verification Agent to ensure our users can start using their bunq accounts right away by providing instant and accurate verification. You'll be at the heart of the introduction to our app, defense against fraud, making swift decisions where automation falls short and taking charge of high-risk cases to build a trustworthy platform.</p><p style="min-height: 1.7em;"></p><h4><strong>Take ownership 💪</strong></h4><ul><li><p>Achieve uncompromising accuracy in risk-based decisions, protecting our users from fraud while ensuring zero unnecessary friction.</p></li><li><p>Systematically eliminate the Enhanced Due Diligence (EDD) backlog by taking decisive ownership of the most complex, high-risk cases that our automated systems cannot solve.</p></li><li><p>Provide decisive resolution of escalations through sharp analysis and nuanced communication where automated systems fail.</p></li></ul>