Senior Living Regional Director of Operations

Lifespark, is looking for a Regional Director of Senior Living Operations to join our growing team due to promotion. Lifespark is growing and if you are a well-versed senior living budgeting, implementing quality improvement plans and motiving a team to excel, then we want to speak with you.

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we’ve been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That’s where our people come in – from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace — earning Star Tribune Top Workplace 12 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare — but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark’s full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South – this is the experience you will help create at Lifespark! Changing the age-old story starts with you – let’s get you hired.

The Regional Director of Operations oversees the portfolio of communities that include Assisted Living, Memory Care and Independent Living communities. Responsibilities and oversight include the overall promotion of Lifespark vision, mission, and values, quality of care and delivery, employee relations, hiring, financial performance, revenue growth, profitability, controlling regional costs, meeting or exceeding company goals and cash collections.

• Provide direction to Executive Directors and leadership teams in achieving company mission, values, goals, and objectives.
• Foster an environment of goal achievement.
• Work cooperatively with the facility management staff and consultants in developing and working a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
• Monitor each facility’s financial performance, quality initiatives, and customer service programs.
• Educate Executive Directors and other facility leadership on facility key performance metrics and operational analytics.
• Evaluate Executive Directors’ performance, provide feedback, assist, and observe, coach and discipline as needed.
• Develop an environment that allows for creative thinking, problem solving, and empowerment in the development of facility management team.
• Oversee and conduct regular rounds to monitor overall operations delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensure resident needs are being addressed.
• Provide oversight of Quality Assurance and Performance Improvement (QAPI) programs.
• Identify areas of potential legal liability and develop and implement an administrative intervention or risk management program to minimize or eliminate exposure.
• Exhibit positive customer service both to internal and external customers through the ongoing support and implementation of customer service initiatives and business objectives.
• Utilize survey information to address areas of importance as defined by our customers.
• Ensure consultants and other support resources are appropriately utilized, staff are appropriately trained, and a high level of interdepartmental teamwork is maintained.
• Ensure the building and grounds are appropriately maintained and that equipment and work areas are clean, safe, and orderly, and any hazardous conditions are addressed.
• Monitor Human Resources practices to ensure compliance with employment laws and company policies and to ensure practices that maintain high morale and staff retention include effective communication, prompt problem resolution, and all staff engagement practices maintaining a proactive work environment.
• Develop positive relatio