Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL - Facilities Manager (P3)

Transform at JLL as a Facilities Manager on a global client account in our Technology Division! Our client is the world's largest advertising and communications holding company.

Location: Downtown Detroit, MI (splitting time between 2 sites)    
Work Schedule: Onsite, M-F 8 AM-5 PM or 9 AM-6 PM

Reports to: Regional Operations Lead 

Estimated base salary range: $84,600 - $90,000 + 10% annual salary bonus

What this job involves:

As a Facilities Manager at JLL, you'll serve as a strategic operational leader and the primary client interface for facility services across assigned properties. This role combines executive-level partnership with hands-on operational excellence—you'll work directly with Regional Operations Leadership and Executive Account Directors to shape the overall facilities vision while ensuring flawless daily execution across multiple sites. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and you'll be at the forefront of this mission by transforming how clients experience their workplace environments. You'll drive continuous improvement through innovative operational practices, leverage JLL's global tools and best practices, and build strong relationships with client operations teams to ensure exceptional service delivery. We believe the most effective teams are built when everyone is empowered to thrive, and you'll champion this philosophy by developing technical capabilities within your team, fostering a safety-first culture, and creating opportunities for career growth. This position requires someone who can balance strategic thinking with tactical execution, manage complex budgets and vendor relationships, and serve as an ambassador for JLL's core values of Teamwork, Ethics, and Excellence while delivering measurable cost savings and operational performance improvements.

• Work in conjunction with the Regional Operations Lead and the Executive Account Director to develop and execute overall vision of facilities team. 
• Assist in the strategic direction for operations and maintenance team in alignment with client goals.  
• Ensure all Client and JLL safety procedures are followed.  Assist in development of training programs to increase team technical capabilities.  
• Oversee the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's sites.  
• Inspect sites routinely to guarantee that building services and workplace services are at the highest level of quality standards.  Monitor and review preventive maintenance programs.  
• Drive continuous improvement in all site performance.  
• Manage third-party contractors / vendors engaged in operating and maintaining properties.  
• Work with Regional Operations Lead and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.  
• Supervise delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects, as required.  
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.  
• Maintain Sites using Service Level Agreements and key performance indicators.  
• Assist in site incident investigation, utilize structure problem solving to identify root cause of failures. 
• Develop and maintain positive relationship with Client OpCo Managers and Operations teams.  
• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.  
• Demonstrate leadership, responsiveness, and creativity in fin