QI Field Services Director

Sevita Pediatrics, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.


QI Field Services Director
Are you looking for meaningful work that uses the skills you’ve developed in human services, Quality Improvement, and/or Operations Management? As the Director of Quality Improvement Field Services, you will lead efforts to enhance service quality and implement improvement initiatives across the behavioral health, allied health, and ABA service lines within the Pediatrics Operating Group. You will support multi state operations initiatives in compliance with all relevant standards. You will also ensure continuity of care and collaborate with key clinical staff to assure that clinical expertise is available.
• Quality Improvement
◦ Implement and maintain systems and processes for effective communication with the state leadership team and QI staff to elicit feedback and disseminate information
◦ Maintain and foster relations with local government authorities; implement the regional strategy to foster relations with case managers and referral agents; participate in building relationships with local legislators and government officials; lobby on behalf of the individuals receiving services as appropriate
◦ Participate on the operating group QI leadership team
◦ Develop state-specific continuous quality improvement plans
◦ Provide technical assistance and subject matter expertise in regard to process improvement initiatives, with a focus on quality improvement
◦ Collaborate with Internal and External Partners:
◦ Analyze data and proactively identify opportunities for improvement
◦ Partner with state leadership and provide direct supervision to the state QI team to develop and implement strategies toward improvement
◦ Identify and implement best practice protocols as appropriate
◦ Review fidelity to service models and service quality
◦ Coordinate implementation of training plans
◦ Implement regional core growth strategy to increase census, maximize utilization and occupancy percentages; respond to local RFPs to address payer needs; identify and participate in new start development initiatives as appropriate; identify potential acquisition partners
◦ Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment
• Risk Management
◦ Oversee the implementation of the incident management system according to the Incident Management Protocol
◦ Organize and manage monthly trended incident management system data to Operations for their review and action
◦ Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
◦ Oversee state quality enhancement and implementation plan, coordinating company standards, licensing and accreditation requirements
◦ Conduct and/or review complex and high-level internal investigations
• Compliance
◦ Develop and oversee quality and compliance monitoring systems to measure compliance with internal and external standards, contractual obligations, state and federal regulations, and accreditation standards
◦ Support operations to develop corrective action plans in response to adverse actions; verify the implementation of those plans
◦ Work with state leadership teams to develop policies in compliance with local regulatory standards and consistent with policies and protocols
◦ Maintain compliance with company and regulatory standards for clean, neat, and safe living and working environments; assure pleasant, age-appropriate, well-decorated home-like residential living environments; direct regional maintenance program
◦ Conduct Network Performance Audits
• Customer Engagement
◦ Collaborate with Operations leadership to determine and implement local customer engagement activities
◦ Develop and facilitate communication strategies in collaboration with State Leadership to engage operations across the state
◦ Implement strategies to maintain and foster relations with individuals receiving services, families, and guardians; oversee implementation of individuals’ supported satisfaction surveys; implement enhancement plans as appropriate
◦ Collaborate with state leadership and QI Manage