Senior Manager, Business Strategy & Operations

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Summary

In this role, you will partner with regional teams and business units across Client Services, as well as Finance, HR and Corp. Communications to help define, track and report on progress against Client Services’ Objectives, Key Results and Initiatives.  You will need to develop an understanding of business drivers, success factors and challenges across different teams and functions within Client Services. Success in this role will require that you connect dots, identify opportunities and solutions, and represent the “story” accurately and succinctly in reports and presentations.

This position will report into the Senior Director, CS Global Business Strategy & Operations. This role would ideally be based in Foster City, but other US locations can be considered for the right candidate.

Responsibilities

• Understand performance management objectives, and design and deploy relevant templates to support reporting needs for different audiences / forums (for example, business reviews, monthly reporting pack, Extended Leadership Team meeting, All Staff etc.)
• Ensure that the data being collected and reported provides visibility into progress against goals, drives understanding of the underlying business drivers and helps to quickly identify gaps and challenges
• Drive alignment on key terms, definitions, calculated metrics, etc., iterate as needed to address gaps or discrepancies
• Ensure that data submissions and commentary from business owners meet expectations (accuracy, completeness, relevance)
• Create scalable and repeatable reporting processes, continually explore opportunities for improvement, both with the process (efficiency) and the output (quality)
• Support with selection, configuration, testing and rollout of automated solutions / tools
• Assist with development of presentations for executive review

• As needed, support SD and VP with broader responsibilities and new workstreams around Performance Management and Business Operations

Qualifications

Basic Qualifications
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Understand performance management objectives, and design and deploy relevant templates to support reporting needs for different audiences / forums (for example, business reviews, monthly reporting pack, Extended Leadership Team meeting, All Staff etc.)
• Ensure that the data being collected and reported provides visibility into progress against goals, drives understanding of the underlying business drivers and helps to quickly identify gaps and challenges
• Drive alignment on key terms, definitions, calculated metrics, etc., iterate as needed to address gaps or discrepancies
• Ensure that data submissions and commentary from business owners meet expectations (accuracy, completeness, relevance)
• Create scalable and repeatable reporting processes, continually explore opportunities for improvement, both with the process (efficiency) and the output (quality)
• Support with selection, configuration, testing and rollout of automated solutions / tools
• Assist with development of presentations for executive review
• As needed, support SD and VP with broader responsibilities and new workstreams around Performance Management and Business Operations
Qualifications
Requirements:
• Highly proficient with Microsoft Excel, Power Point, Word and Outlook
• Ideal candidate will have some experience in payments, banking and/or consulting industry.

Key Competencies /