Family Asset Building Coordinator

Salary range: $68,640-$70,000

OUR STORYSince 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.
DEFINITIONThe Family Asset Building Coordinator plays a critical role in supporting the delivery and oversight of MAAC’s financial empowerment and asset-building services. Reporting to the Family Asset Building Program Manager, this position supervises Family Asset Building Specialists, Volunteers and/or Interns. Provides direct support to participants through higher-level case management, financial coaching, and program navigation.
The Coordinator ensures consistent service delivery across grants, supports accurate recordkeeping, and helps participants access financial tools such as financial education, electric vehicle rebates, credit-building loans, and income supports. This role also contributes to seasonal initiatives, volunteer coordination, and outreach efforts, and is designed to flexibly support the evolving needs of grant-funded programs.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Staff Supervision & Program Oversight

• Supervise Family Asset Building Specialists, providing coaching, guidance, and performance feedback.
• Monitor case documentation for accuracy, completeness, and compliance with program standards.
• Support onboarding and training of new staff and volunteers.
• Facilitate regular team check-ins and contribute to a collaborative work environment.

Direct Services & Higher-Level Case Management

• Provide advanced financial coaching and case management to participants with complex needs.
• Assist participants in navigating electric vehicle rebate programs, including eligibility screening, document collection, and loan readiness assessments.
• Refer participants to appropriate financial education and coaching services when needed.
• Support participants in accessing credit-building loans, affordable financial products, and income supports.

Program Coordination & Community Engagement

• Support planning and coordination of seasonal initiatives and events (e.g., Financial Literacy Month, VITA outreach).
• Assist with volunteer coordination and engagement in financial empowerment activities.
• Participate in outreach efforts and represent the program at community events, occasionally during evenings or weekends.

Data Management & Reporting

• Ensure timely and accurate data entry in systems such as Salesforce, TaxSlayer, and Quickbase.
• Provide participant-level data and program updates to the Program Manager.
• Assist in preparing internal reports and summaries for grant tracking and evaluation.

QUALIFICATIONS AND SKILLSKnowledge of:

• Financial coaching and asset-building strategies.
• Case management principles and participant engagement techniques.
• Electric vehicle rebate programs and financial product navigation.
• Grant-funded program operations and reporting requirements.
• Digital tools and case management systems (e.g., Salesforce, TaxSlayer, Quickbase).
• Culturally responsive service delivery and community-based outreach.

Skills and Abilities:

• Proficiency with Microsoft Office Suite, especially Excel; and CRMs, especially Salesforce
• Strong written, verbal, and interpersonal communication skills.
• Strong interpersonal, written, and verbal communication skills.
• Ability to supervise and support staff in a collaborative and inclusive manner.
• Proficiency in Microsoft Office Suite, especially Excel.
• Bilingual in English and Spanish preferred.
• Ability to manage multiple priorities and meet deadlines.
• Commitment to advancing economic mobility and service to underrepresented communities.
• Ability to engage respectfully with individuals from various socioeconomic backgrounds.
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