Executive Director, NPS Vendor Management & Contracting

Job Description Summary

This position will be located in East Hanover, NJ and will not have the ability to be located remotely. This position will require 30% travel as defined by the business (domestic and/ or international).

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportuni-ties for growth and development are plentiful including global and local cross functional careers, a di-verse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our busi-ness but continue to allow us to bring innovative medicines to patients quickly.

Up to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support (NPS) team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We’d love to hear from you.

One of the most important functions in today’s pharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of Pharma to build, de-sign, implement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient’s success.

The Executive Director of NPS Vendor Management & Contracting will be responsible for the entire book of business for vendor accounts that are providing NPS customer and patient-facing services – hub, co-pay, adherence, free goods, digital, etc. They will serve as a key thought leader in the man-agement of these partners, driving forward-thinking design and execution of our patient services pro-grams. This candidate will require strong collaboration and negotiation skills, not only to gain alignment with NPS vendors, but also internally with the larger NPS and Novartis organization.

This individual will work closely with cross-functional partners within NPS, such as Disease State Teams, Launch & Operational Excellence, Product and IT teams, etc., as well as Novartis Market Access, Managed Markets Finance, Procurement, Finance, Legal, Patient Safety, Privacy and Compliance partners.

 

Job Description

Key Responsibilities:

• Lead Vendor Management and Contracting teams, managing priorities, service line alignments, ways of working, performance and development at individual and team levels

• Manage and continuously improve end-to-end process for vendor contracting, onboarding, and ongoing management of vendor account, operations, quality, compliance and finance

• Oversee vendor portfolio, capabilities, and performance via cadenced business reviews and executive planning engagements

• Build, manage and publish NPS Vendor Management and Contracting roadmaps aligned to enterprise and program-level, for cross-functional transparency around vendor milestones, deliverables and interdependencies

• Identify, assess and mitigate potential NPS business risks that may arise through vendor contract negotiations, onboarding, ongoing engagement and performance

• Develop and oversee centrally managed standards for streamlined contract structure, performance management, financial oversight and quality monitoring across vendor matrix

• Participate in governance and decision-making forums to ensure appropriate alignment between enterprise or leadership-level objectives, and program strategy or execution

• Manage strategic alliance and joint roadmap development at enterprise and vendor-leadership levels; serve as escalation or point of contact for strategic partners

• Collaborate cross-functionally for alignment across launches, go-to-market forums, strategic priorities, issue resolution and change management

• Ensure internal and vendor adherence to standards around contracting, patient safety, finance, compliance and quality assurance, via proper documentation, monitoring, escalation resolution management and general audit-readiness

Essential Requirements:

Education: Bachelor’s degree required; MBA or equivalent preferred.

Experience:

• 10+ years of direct experience in pharmaceutical patient services and / or market access

• 6+ years of supplier account management or program operations experience

• Significant experience in vendor onboarding, management and transitions including all aspects of developing strategy and design to execution

• Strong matrix-leadership, planning, organization, communicatio