Sr. Veterinary Hospital Office Manager

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

Position Purpose:

The purpose of the Senior Hospital Operations Manager is to provide daily leadership to a minimum of two hospitals and partner with the Hospital Veterinarians.  The Senior Hospital Operations Manager will also partner with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Senior Hospital Operations Manager represents the mission and values of their hospitals and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient experience.   The Senior Hospital Operations Manager coordinates the overall operations of their hospitals and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.  If you have a passion for pet health and wellbeing, we’d love to have you on our team! 

Essential Job Functions

The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Senior Hospital Operations Manager must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Provide operational leadership to a minimum of two hospitals within their respective Area and execute appropriate direction given by the Area Operations Manager (AOM) to support their hospitals+
• Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience while fostering productive, collaborative, and seamless relationships with all Veterinarians to drive a positive culture and cohesive team environment.
• Act as point person for all day-to-day functions of their practices including scheduling, equipment function and maintenance, inventory control and ordering, invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
• Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM and Human Resources Business Partner (HRBP).
• Assume scheduling responsibilities for all paraprofessional partners and maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy, including creating and maintaining Veterinarian’s schedule with support from Area or Regional Medical Director as needed.
• Review P&L reporting, and partner with AOM to increase revenue growth and exceed financial targets set by Finance team.
• Develop monthly and weekly plans in collaboration with the AOM, track results, and ensure goal attainment.
• Build a sustainable model for reinvestment in people and hospitals and escalate partner or client issues to the AOM, Area Medical Director and/or HRBP.
• Interface and collaborate with Petco store and local Vetco clinic team to drive a seamless complete care customer experience.
• Schedule appointments, provide client education, relay test results to Veterinarians and clients, maintain hospital inventory and client/patient records, and manage accounts receivable.
• Maintain OSHA standards, uphold and enforce all policies of Petco and Vetco Total Care, support the AOM in leading the weekly market meetings, and assist in implementing of Petco initiatives across market.
• Serve as point of contact coverage when AOM out of office, assist in managing relief DVMs who are available to multiple locations, provide support for new hospital launches

Other Duties and Responsibilities:

• Patient care always comes first. 
• Any issues with patient