Sr. CRM Solutions Specialist

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions. One of our core products, Ticketure, is a mobile-first cloud-based platform that helps museums and attractions manage ticketing, memberships, and events, all while delivering a seamless and engaging experience for visitors.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Sr. CRM Solutions Specialist plays a key role in delivering exceptional support and implementation services to our clients and Salesforce partners. This role focuses on managing and resolving issues related to our Salesforce connector, including hands-on troubleshooting within customer Salesforce Production environments. This position combines technical expertise with strong communication skills to ensure a positive and proactive client experience. This position reports directly to the VP, CRM Integrations.

This position is full-time and fully remote. Candidates must be located in California, Oregon, Colorado, Texas, Wisconsin, Minnesota, Louisiana, Florida, Virginia, North Carolina, South Carolina, New Jersey, New York, or Connecticut. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office.

About You

• You’re a Salesforce Certified Administrator with hands-on experience supporting CRM integrations and resolving real-world client issues.
• You thrive in a client-facing role, translating technical challenges into clear, actionable solutions while building collaborative relationships.
• You're comfortable working across teams, partnering with Sales, Customer Success, and Product to ensure a seamless and impactful experience for clients from onboarding through ongoing support.
• You’re a self-starter with excellent attention to detail, strong communication skills, and a passion for helping others get the most out of technology.

What You'll Do

• Support internal sales teams, prospects, Salesforce Integration Partners and existing clients by providing information about TixTrack products and how they interact with the Salesforce connector and how TixTrack data can be leveraged within Salesforce.
• Leverage Salesforce expertise to troubleshoot and resolve data exchange issues between our platform and the client’s Salesforce environment.
• Utilize a variety of Salesforce tools including Data Loader and custom reports generation to analyze logs and event queues to resolve data exchange issues.
• Use knowledge of Salesforce Lightning components to recommend form updates that enhance the usability and improve the client experience.
• Share experience to effectively communicate and assist customers and internal staff with industry specific topics such as the handling of Memberships, Season Tickets, Relational Data.
• Respond to routine client support inquiries via phone, Zoom, or email promptly and professionally, ensuring timely resolution.
• Communicate with Customer Success Manager when fixes need to be worked into a release.
• Troubleshoot issues related to system bugs or functionality problems, and provide clear, actional feedback on defects and enhancement opportunities.
• Test new features and releases and develop or maintain knowledge base articles.
• Escalate client’s needs to other departments in a timely manner, when necessary.
• Build positive client relations by checking in regularly and following up on active items.
• Identify potential client services concerns and take proactive measures to address.
• Support the specification, configuration, and set up of new TixTrack Client installations.
• Maintain a comprehensive working knowledge of TixTrack’s products including all new software updates that are released.
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