Senior Claims Consultant
AmherstAbout the role
Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
Location: Austin, TX
Preferred: Austin-area candidates able to work a hybrid schedule of 4 days in office, 1 remote day per week.
Also considered: Highly qualified candidates outside the Austin area for a remote work arrangement.
Position Summary
The Senior Claims Consultant serves as a subject matter expert across property, catastrophe, general liability, auto, and workers' compensation claims. This role is responsible for managing complex claims, overseeing third-party administrators and vendors, evaluating coverage positions, and driving strategic initiatives that improve claims outcomes and operational efficiency.
The ideal candidate possesses strong technical claims expertise, exceptional analytical and negotiation skills, and the ability to influence outcomes across internal and external stakeholders. This individual will play a key role in shaping the future of the Claims & Risk function through process improvement, operational excellence, and thought leadership.
Key Responsibilities
Claims Management & Oversight
Manage and oversee complex property, catastrophe, liability, auto, and workers' compensation claims.
Evaluate claim investigations, reserves, settlement recommendations, and coverage determinations.
Analyze claim documentation and supporting evidence to ensure appropriate claim outcomes.
Provide recommendations regarding claim strategy, coverage application, and settlement opportunities.
Maintain settlement authority up to assigned limits and provide recommendations on higher-exposure claims.
Catastrophe & Property Claims
Lead the review and management of catastrophe and large-loss property claims.
Coordinate with carriers, TPAs, consultants, engineers, and forensic accounting firms.
Review business interruption analyses and property damage valuations.
Assist in claim preparation, documentation, and negotiation efforts.
Support disaster response activities and claim recovery initiatives.
TPA, Carrier & Vendor Management
Serve as a liaison with TPAs, carriers, brokers, attorneys, and external vendors.
Challenge claim decisions, reserve positions, and coverage interpretations when appropriate.
Monitor TPA performance and ensure adherence to service expectations.
Negotiate favorable claim outcomes on behalf of the organization.
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