Front Desk Lead

Company Overview

The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team!

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

 

• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred

• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

KEY SKILLS

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills:

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insuran