Product Manager, Care Delivery

Product Manager, Care Delivery – Job Description 

Employment Type: Full-Time 
Level: Manager 
Location: Remote, MN
Compensation: Starting at $100,000, based on experience 

Who we are:  

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 65+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women’s needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.  

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro in our clinics located in Highland Park (St. Paul), Crystal, and South Minneapolis with new clinics launching soon in both Rosedale and Eagan. Our team of 100+ colleagues is on a mission to innovate the primary care landscape for women 65+. We’re seeking like-minded individuals who share in this passion to join us! 

About you: 

As we grow our early team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.   

About the Product Manager, Care Delivery Role:  

The Product Manager, Care Delivery will be one of our first Product Managers on the team and report to the VP, Product and Solutions Management. This is an opportunity to be a part of establishing the product team culture and ways of working across Clinical, Operations, Engineering, and other key functions. You will play a unique role at the intersection of technology & care delivery operations where you will launch new products and services; while identifying and defining improvements to radically transform patient experience. 

Key Responsibilities: 

• Assist leadership in development and implementation of our product roadmap for care delivery workstreams
• Collaborate with teams across the organization to define business requirements that will cohesively move care delivery initiatives forward
• Drive roll out of care delivery initiatives, including training and communication needs, success metric identification and monitoring, etc.
• Maintain tight feedback loops with our clinicians and other stakeholders to improve our solutions on an ongoing basis
• Gather feedback from patients to understand their needs and wants through focus groups, surveys, and other forms of market and customer research 

Required Qualifications and Skills: 

• 4+ years of experience working through clinical services product lifecycle
• Expertise in the needs of clinical teams with proven ability to define roles, workflows, training needs & be the block and tackle in the thick of a product launch
• Understanding of how technology can enable more efficient delivery of clinical services
• Ability to leverage the tools needed to comb through vast amounts of data (research, ad-hoc analysis, industry landscape) to problem solve or discover opportunities
• Collaborative team player and go-to resource for thought partnership, problem solving & support
• High degree of integrity with a patient-centered mentality
• Highly organized and reliable program management skills
• Comfortability in a fast paced and ambiguous environment
• Experience working in agile product development environments and systems 

Nice-to-Have Qualifications: 

• Experience with EMR products and CRM systems
• Expertise in Value Based Care, Women’s Health or Geriatrics 

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, m