STATE VETERANS' SERVICE OFFICER - 50001538

Requisition No: 882224 

Agency: Veterans Affairs

Working Title: STATE VETERANS' SERVICE OFFICER - 50001538

 Pay Plan: Career Service

Position Number: 50001538 

Salary:  $45,479.98 

Posting Closing Date: 08/30/2026 

Total Compensation Estimator Tool

Requisition #882224 

 

STATE VETERANS’ SERVICE OFFICER

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

Bureau of Field Services

VA Outpatient Clinic Pensacola

Pensacola, Escambia County

Annual Salary: $45,479.98

Paid Bi-weekly

 

Excellent retirement package and optional deferred compensation plan. Health, vision, dental, disability and other supplemental insurance available at reasonable premium rates.  Paid vacation and sick leave. Nine (9) paid holidays and personal day.  Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester).  Education and employment history must be verifiable.  Please attach any credentials you claim (degrees, certifications, etc.) to your application.

 

MINIMUM QUALIFICATIONS:

• Applicant must have served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214 (member copy 4 or comparable document) MUST accompany your application.
• Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals.
• Excellent customer service skills.
• Excellent interpersonal skills: ability to work effectively with others.
• Effective Team Player.
• Excellent written communication skills.
• Strong organization skills and ability to multi-task.
• Successful completion of a Level 2 background screening and due diligence process.  https://info.flclearinghouse.com 

 

PREFERRED QUALIFICATIONS:

Preference will be given to candidates with the following knowledge, skills and abilities, as listed on their employment application / resume.

• Three (3) Years employment experience as a Veterans’ Service Officer or comparable title / experience counseling and handling Veterans' affairs.
• Proficiency in Microsoft Office Suite: Word, Excel and Outlook.
• Proficiency in web-based applications and specialized internet research.

 

POSITION DESCRIPTION:

• The incumbent will be assigned to the Bureau of Field Services, VA Outpatient Clinic located in Pensacola, FL. (Escambia County).
• The primary responsibility of the incumbents in the positions allocated to this class is to perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs. This task will be accomplished using established policies and procedures to ensure that all phases of assigned duties are covered.
• Advocate with purpose and passion for Florida Veterans and link them to superior services, benefits and support. Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any / all federal and state benefits that each client may be entitled to receive. Assist in preparing and perfecting” appeals”, provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required.

• Review and interpret VA laws, rules and regulations affecting Veteran’s e