Assistant Manager

Assistant Manager

Reporting to the General Manager, the Assistant Manager is responsible for the supervision of approximately 15 - 20 crew members, proper execution of the restaurant operations on their assigned shift, providing guests with a great dining experience, and upholding service and quality standards. Along with 1 – 2 other peer Assistant Managers and/or Hourly Supervisors, the Assistant Manager will support the Restaurant Manager and the General Manager, who has total accountability for the success of the restaurant. Assistant Managers will be required to work day and night shifts, weekends, and holidays as the schedules are rotated. Additional responsibilities include focus on employee selection and retention, continuous operational improvement, understanding profit and loss statements, operating plans, and costs. Assistant Managers must have a strong commitment to guest satisfaction and exhibit Denny’s Guiding Principles when interacting with others.

Job Requirements

These are areas of performance in which the Restaurant Manager must be successful to meet their accountabilities:

Guests: Makes sure that all employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.

People: Works with the General Manager to attract, hire, develop, coach, and retain hourly employees to ensure an engaged, high-performing team. Does so by:

• Working to create and maintain a respectful and enjoyable environment for our employees.
• Assisting effectively with recruiting and selecting.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Providing timely, constructive coaching and feedback.

Restaurant Operations: Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for food and service are consistently achieved. Does this by making sure that guest service, food preparation, handling, and storage guidelines are constantly followed.

Restaurant Sanitation: Assists the General Manager by overseeing assigned shifts to ensure that Denny’s Brand Standards for restaurant sanitation are consistently achieved. Does this by enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.

Financials: Assists the General Manager in interpreting financial and operational reports and schedules. Works with the General Manager to identify gaps in operating performance and to develop solutions to ensure that controllable profit goals are achieved.

Growth: Helps drive sales, guest count, and profit for the restaurant by developing relationships in the community with civic, business, school, and professional organizations.

Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.

Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.

Compliance: Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.

Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Brings appropriate issues to the attention of the General Manager, recommends correction, and participates in the resolution as required.

Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.

Competencies

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Focusing on Guests: Has a "Guests First" mindset. Understands who his/her guests are and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions.

Driving for Results: Is "Hungry To Win" for self, team, and Brand. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.

Working Collaboratively: Values and lives the "Power of We" through words and actions. Works well with all people – guests, franchisees, support employees, supervisors, su