Office Manager

<p>Our associates celebrate lives. We celebrate our associates.</p><p></p><p></p>Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.<p></p><p></p><p><b>Accounting Function Oversight</b></p><ul><li><p>Collections of all accounts receivable</p></li><li><p>Verifications and payments of all accounts payable invoices</p></li><li><p>Controls of receipt and deposit of cash payments received</p></li><li><p>Maintains petty cash account and disburses the same in accordance with company policies and procedures</p></li><li><p>Reconciliations of  all accounts</p></li><li><p>Cash advance checks</p></li><li><p>Same Day Check requests</p></li><li><p>Bank deposits</p></li><li><p>Verifies/audits cash disbursement reports</p></li><li><p>Tracks Capital Expenditure Authorizations (CEAs)</p></li></ul><p></p><p><b>Operational Activities</b></p><ul><li><p>Orders supplies for the office and completes inventory counts</p></li><li><p>Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets</p></li><li><p>Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments</p></li><li><p>Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation</p></li><li><p>Schedules incoming orders and drivers for the ambulate service</p></li><li><p>Completes various funeral/cemetery reports and files accurately</p></li><li><p>Supports Sales as necessary requiring an understanding of JD Powers</p></li><li><p>Assures compliance with all Company policies and procedures to include</p><ul><li><p>Sarbanes Oxley (SOX) audit</p></li><li><p>Dignity University (DU) training</p></li><li><p>Interment Verification Training (IVT) audits</p></li><li><p>Day Sales Outstanding’s (DSO) related to financial and administrative areas</p></li></ul></li><li><p>Assists in preparing and/or overseeing all <span>funeral/cemetery-related</span> forms</p></li><li><p>Reviews time cards and administers corporate payroll policies and procedures</p></li><li><p>Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, <span>etc.).   </span></p></li><li><p>Ensures new associates receive new hire orientation</p></li><li><p>Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators</p></li><li><p>Maintains vehicle records/licenses</p></li><li><p>Processes expense reports</p></li><li><p>Updates General Price Lists (GPLs)</p></li><li><p>Manages all Alarm Systems (codes, working order, etc.)</p></li><li><p>Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed</p></li><li><p>Coordinates daily activities with business unit as well as other departments</p></li><li><p>Trains associates in the proper administration of policies and procedures</p></li><li><p>Services customers by interacting with families in a professional and compassionate manner</p></li><li><p>Maintains and updates customer records</p></li><li><p>Updates company website with current obituaries and ensures obituaries are placed in newspapers</p></li><li><p>Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations</p></li><li><p>Behaves in a supportive way to enrich the work environment</p></li><li><p>Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance</p></li><li><p>Performs other duties as assigned</p></li></ul><p><span>         </span></p><p><b>MINIMUM REQUIREMENTS</b></p><p></p><p><b>Education </b></p><ul><li><p>High school diploma, GED or completion of a diploma-training program at a college or technical school</p></li></ul><p></p><p><b>Experience</b></p><ul><li><p>Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required</p></li></ul><p></p><p><b>Knowledge, Skills and Abilities</b></p><ul><li><p>Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required</p></li><li><p>Excellent communication skills both orally and in writing</p></li><li><p>High level of compassion, integrity, and confidentiality</p></li><li><p>Problem solving skills</p></li><li><p>Ability to multi task and set priorities</p></li><li><p>Detail oriented</p></li><li><p>Must be flexible and able to function in a face-paced environment</p></li></ul><p></p><p