Customer Payments Advisor - Hybrid

*You would need to reside in the republic of Ireland to be considered for this role<br/><br/>We are Capita Ireland, a leader in the business process outsourcing market. More than 1,200 talented colleagues deliver multichannel customer engagement services to the utilities, telecommunications, media, travel, financial services, agriculture and public sectors.<br/><br/>Do you have a passion for providing excellent customer service? Do you enjoy solving problems and making customers happy?<br/><br/>If so, we want you to be part of our awesome team of Customer Payment Advisors.<br/><br/>The start date for this role is Monday 1st September<p></p><p></p><p></p><p></p><p><b>Job title:</b></p>Customer Payments Advisor - Hybrid<p></p><p></p><p><b>Job Description:</b></p><p><b>Job Title:</b><br/>Collections Advisor - Hybrid Working</p><p></p><p><b>Salary &amp; Benefits:</b><br/>€28,080 per annum, company matched pension, life assurance, high street discounts, refer a friend &amp; earn scheme plus many more!</p><p></p><p><b>Shift:</b><br/>You'll be working on rotational shifts covering the period Monday to Friday between 8am-8pm. You'll work shifts between your home address &amp; at our office in Little Island after training &amp; grad bay.</p><p></p><p><b>Training &amp; Grad Bay:</b><br/>You will receive full training and support to allow you to have the tools and knowledge to succeed in your role. Your training &amp; grad bay period will be delivered in our Little Island office for the full duration.</p><p></p><p><b>Work Location:</b></p><p>You will work from home and our office in Little Island, our office address is:</p><p></p><p><b>Capita Customer Solutions</b></p><p>2 Eastgate Rd</p><p>Castleview, Little Island</p><p>Co. Cork</p><p>T45 EK50</p><p></p><p><b>Your duties will include:</b></p><ul><li>Handling inbound and outbound calls to customers</li><li>Contacting customers who have outstanding debt on their account</li><li>Assist customers by ensuring they are back on track with outstanding payments</li><li>Setting up payment plans for customers</li><li>Setting up Direct Debits</li><li>Calculating outstanding debt amounts</li><li>Taking payments from customers</li><li>Taking customers through their account, providing a breakdown of their account.</li><li>Explain debt to each customer and how this is made up and what is outstanding/owing</li><li>Taking customers through steps to get their account back up to date and on track</li><li>Trying to avoid customers being disconnected by offering solutions to make payments</li></ul><p></p><p><b>Required experience:</b></p><ul><li>Previous experience working in similar environment and ideally within a customer collections role</li><li>Able to work comfortably to targets</li><li>Being highly methodical with a thorough attention to detail</li><li>Strong communication skills and the ability to build rapport with all callers</li><li>Having excellent organisational skills</li><li>Having the ability to work to stringent customer service SLA’s and KPI’s</li><li>MS Excel skills</li><li>Showing excellent PC and data entry skills with the ability to use multiple systems at any one time</li><li>Bringing a proactive attitude with the ability and ambition to develop role in the future</li></ul><p></p><p><b>Role Benefits:</b></p><ul><li>22 days holidays plus bank holidays</li><li>Opportunity to buy additional holidays</li><li>Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses &amp; Tailored Lifestyle plans to support your Wellbeing</li><li>Cost of eyecare vouchers for eye examinations and money towards glasses if required</li><li>Access to Capita pension scheme</li><li>Access to Employee Assistance Programme</li><li>Life Assurance Benefit</li><li>Cycle2Work Scheme</li></ul><p></p><p><b>The Recruitment Process</b></p><p>Once you’ve submitted your application, a member of our Talent Acquisition Team will review it. If your profile aligns with our criteria, you’ll be invited to attend an on-site assessment centre at our Little Island office.</p><p></p><p>Assessments are typically held on Wednesdays.</p><p></p><p>Should you be successful at the assessment stage, we’ll schedule a follow-up interview via Microsoft Teams.</p><p></p><p><b>Interested?</b></p><p><b>If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you! </b></p><p></p><p>#CEOFFICEHIGH</p><p></p><p></p><p><b>Location:</b></p>Little Island<p>,</p>Ireland<p></p><p></p><p><b>Time Type:</b></p>Full time<p></p><p></p><p><b>Contract Type:</b></p>Permanent