French-German Speaking Customer Service Representative (gn)

burgerchev-downclosedownloadglobelogin facebooklinkedintwitterxingyoutube <a href="https://unite.eu/en-de"> </a> <ul> <li> <a href="https://unite.eu/en-de/company/about"> About </a> </li> <li> <a href="https://unite.eu/en-de/company/careers#benefits"> Benefits </a> </li> <li> <a href="https://unite.eu/en-de/company/careers#process"> How we hire </a> </li> <li> <a href="https://jobs.unite.eu/Jobs/2"> Search all jobs </a> </li> </ul> <ul> <li> <a href="https://jobs.unite.eu/Jobs/2"> Search all jobs </a> </li> </ul> <p>Become part of Europe’s leading B2B platform as</p> <h1>French-German Speaking Customer Service Representative (gn)</h1> <a href="/Vacancies/1872/Application/CheckLogin/2?lang=eng">Apply now</a> <p>As a French-German Speaking Customer Service Representative (gn), you will be part of our international customer service team. As the first point of contact, you will assist our French-speaking customers with any inquiries regarding their orders on our platform.<br/></p> <h4>Your role</h4> <p><ul> <li><b>Maintain customer relationships:</b> You are the first point of contact for customer inquiries about orders and work empathetically with our international customers to find the best solution</li> <li><b>Service orientation:</b> As a valuable link between customers and suppliers, you ensure smooth order processing - from product searches to returns</li> <li><b>Explore new approaches:</b> You handle customer inquiries regarding orders and serve as a competent intermediary for cross-topic concerns. Through your individual support, you create the best possible shopping experience for our customers</li> <li><b>Shape processes:</b> You actively contribute to optimizing processes within your team, directly influencing customer satisfaction</li></ul></p> <h4>Your qualifications</h4> <p><ul> <li><b>Languages:</b> You are fluent in French and German. You are also confident in daily communication in English</li> <li><b>Know-how:</b> Ideally, you have a commercial education and initial experience in customer service or a similar customer-oriented role</li> <li><b>Personality:</b> You are an excellent communicator with a keen sense of customer needs. You easily adapt to individual customer concerns</li> <li><b>Digital skills:</b> You have solid knowledge of MS Office and are motivated to familiarize yourself with new IT systems</li> <li><b>Team spirit:</b> Your friendly and empathetic nature makes you feel comfortable as part of our team and your reliable way of working ensures stability</li></ul></p> <h4>What you can expect from us</h4> <p><ul><li><b>Embrace our Unite Culture: </b>We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive</li><li><b>We offer a flexible work location: </b>You can work in one of our modern Unite offices or remotely – or even do a mix of both</li><li><b>We think long-term: </b>That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career</li><li><b>We offer workations for new possibilities: </b>You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries</li><li><b>We operate at eye level:</b> Join our fair corporate culture and work with helpful colleagues and experienced management</li><li><b>We care about work-life balance: </b>We offer flexible working hours and 35 holidays so you can strike a good balance between your work and personal life</li></ul></p> <h2>What your future colleagues say</h2> <a href="https://unite.eu/en-de/company/careers#colleagues" target="_blank">Learn more</a> <p><h4>We are Unite.</h4>We connect the economy for sustainable business. Our trusted e-procurement platform with its integrated marketplace enables effortless sourcing and purchasing for B2B and public sector organisations.<br/> <br/>Bringing buyers and suppliers together for mutual benefit, we’ve established a solid foundation of fair competition and trustworthy partnerships. Our platform’s scalable infrastructure supports connections, business stability and a robust supply chain.<br/> <br/>We revolutionise e-commerce for B2B and the public sector by adding and sharing value for markets and communities. In 2022, we became the first platform business accredite