Freelance Customer Service Agent - Multilingual French-German-English

<p>We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French, German and English, a good command of a fourth language would be a plus (Italian or Spanish), enabling effective communication across diverse customer bases.<br/><br/>- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.<br/>-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.<br/>-Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.<br/>-Quick Thinking &amp; Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.<br/>-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.<br/>-Tech-Savvy &amp; Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.<br/>-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.<br/>-Time Management &amp; Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.<br/>-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.<br/><br/>YOUR TASKS :<br/><br/>- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).<br/>- Take responsibility for customers' problems and track the requests accurately and efficiently.<br/>- Manage orders from receipt to delivery.<br/>- Maintain accurate records and document customer service actions and discussions.<br/>- Maintain an orderly workflow according to priorities.<br/>- Be the point of contact for the onboarding of new customers.<br/>- Occasional translations or assistance to other services.<br/>- Bring in ideas to improve the customer service experience; your voice counts!<br/><br/>WHAT YOU BRING WITH YOU :<br/><br/>High level of judgment, integrity and confidentiality.<br/>Start-up spirit.<br/>Positive attitude.<br/>Multitasking skills.<br/>Ideally located in Spain.<br/><br/>WHAT WE OFFER<br/><br/>Flexibility timetable<br/>Join an awesome and passionate team<br/>Work in Finance - Precious metals<br/>Work from home<br/><br/>START DATE:<br/><br/>As soon as possible</p>