First Council Casino Flatwater Back of House Manager

  The BOH Manager is responsible for overall supervision and administration of the F&B Department at their designated properties. This position is responsible for all outlets within the department including the Restaurant/Diner/Concessions, and onsite or offsite Special Events as it pertains to the Back of House. This position organizes the department for effective and efficient service, with high quality and consistent products, as well as overall coordination and control of the Food and Beverage operations at their designated properties as relate to, personnel and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He/she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the kitchen manager respects the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

The following is a list of the main duties and responsibilities of the Manager. However, other duties will be assigned as deemed necessary by Executive Management, Director and Property General Managers and will be addressed per department job descriptions and Policies and Procedures.

CASINO/DEPARTMENT OPERATIONS

Develops and implements work schedules, performance standards, plans, trainings, and/or programs to ensure effective and efficient services are delivered by the department.

Develops and maintains budgets, financial reports, and programs as required to ensure limited loss of casino assets and provide quality assurance regarding products and services provided.

Effectively coordinates guest & service standards for all dedicated events including concerts, VIP parties, weddings, and catered events on and off location.

Maintains excellent working relationships with other company personnel, vendors, and contractors.

Handles guest complaints in a timely and professional manner, assist guest and team members with questions and assist guest with personnel-related issues.

Ensure that all functions and duties are maintained in a professional and efficient manner by all department personnel.

Approves time for assigned staff and monitor’s overtime.

Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guest and takes appropriate action to correct the situation within established policies and procedures.

Be able to perform all tasks and have all required qualifications.

Perform other duties as assigned by F&B Director/General Manager.

 REGULATORY COMPLIANCE

Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.

Ensures all assigned staff is aware of, understands and complies with regulatory requirements and enforces regulatory standards through discipline, when necessary, in the absence of the department manager and or under the direction of the department manager.

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, and the Bank Secrecy Act.

Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc. under the direction of the F&B Director/General Manager.

ORGANIZATIONAL GROWTH/DEVELOPMENT

Leadership

Provide support and leadership direction to individuals directly reporting to this position in accordance with organizational chart.

Ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.

Responsible for the selection, training, and performance of assigned staff. May be required to discipline Team Members within the area of responsibility, as necessary, and in accordance with the department manager delegated authority.

Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effective communications consequences for not maintaining expected standards under the direction of department manager.

Ensures Team Members within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.

In conjunction with the Department Management as