Director, Web Engineering

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Director, Web Engineering
United States

Role Overview:
Driving the evolution of Genesys.com as a high-performance, globally scalable digital platform, this role shapes how millions of users experience the Genesys brand, products, and customer engagement capabilities. As Director of Web Engineering, you will own the end-to-end strategy, architecture, and execution of the enterprise web platform, ensuring it delivers measurable impact across demand generation, customer experience, and brand engagement. At Genesys, we are transforming how organizations connect with their customers through AI-driven experiences, and this role plays a critical part in bringing that vision to life across our global digital presence. You will lead modernization initiatives, introduce emerging technologies, and elevate platform performance to support a rapidly growing, innovation-focused business. This position offers direct influence on enterprise strategy, close partnership with senior leaders, and the opportunity to scale both technology and teams in a high-visibility environment.

Key Responsibilities:

• Define and execute the long-term technical vision and roadmap for the global web platform, aligning architecture with business growth and customer experience outcomes
• Own the end-to-end enterprise WordPress ecosystem, ensuring scalability, flexibility, and maintainability across themes, plugins, integrations, and reusable components
• Lead platform modernization efforts that reduce technical debt, improve system performance, and enable faster delivery of digital capabilities
• Drive adoption of modern architectures, including API-driven and headless approaches, to support personalization and omnichannel experiences
• Establish and enforce engineering standards that elevate code quality, accessibility compliance, and platform reliability at scale
• Oversee hosting strategy, infrastructure performance, and CI/CD pipelines to ensure high availability, efficient releases, and operational excellence
• Strengthen platform security and governance, proactively managing risk, compliance requirements, and incident response readiness
• Optimize site performance and technical SEO to improve discoverability, engagement, and conversion outcomes
• Lead and develop a global engineering organization, fostering technical excellence, accountability, and strong cross-functional collaboration
• Partner with marketing, UX, analytics, and executive stakeholders to translate complex technical decisions into business-aligned outcomes

Required Qualifications:

• 12+ years of experience in web development, including 5+ years leading engineering teams
• Deep expertise in enterprise WordPress development, including custom themes, plugins, and large-scale implementations
• Strong proficiency in PHP, JavaScript, HTML5, CSS, APIs, and modern web architectures
• Demonstrated experience managing high-traffic, enterprise-level web platforms
• Strong knowledge of hosting environments, DevOps practices, CI/CD pipelines, and release management
• Expertise in performance optimization, caching strategies, CDN configuration, and Core Web Vitals
• Experience implementing technical SEO and accessibility standards such as WCAG and ADA
• Proven success leading distributed or global engineering teams

Preferred Qualifications:

• Experience with cloud platforms such as AWS, GCP, or Azure, or enterprise WordPress hosting providers
• Familiarity with containerization technologies such as Docker or infrastructure-as-code practices
• Background in B2B, SaaS, or complex enterprise digital ecosystems

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus