Director of Customer Success - Agribusiness

COMPANY PROFILE:

AgTexas Farm Credit Services serves and supports approximately 2,600 member/borrowers in areas of lending, insurance sales, appraisal, and/or leasing. Ten office locations can be found throughout the Association's 43-county trade territory, and the Association has a volume of approximately $3.2 billion. The lending portfolio consists of cotton, livestock, dairy, feed grains, real estate, and ag-related business loans. Additionally, the Association territory provides diversity in production and mortgage loans as well as commodities financed. Without strong financial backing farmers and ranchers will not survive, and people will not have food to eat or clothes to wear. AgTexas provides reliable credit and crop insurance to our member-owners, so they can feed and clothe the world.

 

POSITION:

The Director of Customer Success – Agribusiness is a key leadership opportunity for a results-driven professional who is motivated by building high-performing teams and driving meaningful organizational impact. This role leads the Agribusiness Relationship Administration team and is responsible for strengthening performance, reinforcing accountability, and shaping a culture centered on ownership, responsiveness, and execution excellence. The Director will operate with a OneAgTexas mindset, supporting alignment across teams and contributing to consistent, unified outcomes that serve both the Association and its customers. Salary is negotiable based on experience.

 

While a significant portion of the team is based in Amarillo, TX, this role is not strictly location dependent. Our priority is identifying the right leader, someone with the ability to influence, lead, and deliver results regardless of where they are based. Regular travel to Amarillo will be expected, to ensure strong team engagement and alignment.

 

This role offers the opportunity to build on a strong foundation and make a meaningful impact. The Director will lead a group of agribusiness loan administration professionals with diverse experience levels and strong potential, requiring a leader who can set clear expectations, develop talent, and build a cohesive, high-functioning team. This role also contributes to broader divisional effectiveness through strong cross-functional alignment, communication, and execution.

 

In this role, you will establish and refine loan administration processes, ensure consistent and accurate execution of work, and partner across the organization to resolve complex customer and operational challenges. You will be empowered to identify opportunities for improvement, implement solutions, and drive outcomes that enhance both team performance and the overall effectiveness of the division.

 

The ideal candidate is highly accountable, communicates with clarity and purpose, and is comfortable leading through change. This is an opportunity for a leader who takes pride in setting high standards, developing others, and delivering results while making a meaningful impact on the organization and the customers we serve. This role operates in an environment focused on clear expectations, accountability, and continuous improvement, providing a strong leader the opportunity to influence outcomes and drive meaningful progress.

 

*AgTexas, at its sole discretion, may offer this position with a different title based upon the qualifications of the candidate.

 

 

MINIMUM EDUCATION AND EXPERIENCE:

Bachelor's degree in business, finance, accounting, or a related field is preferred, or an equivalent combination of education and relevant experience is required. Seven (7) or more years of progressive experience in loan operations, banking, accounting, title services, or a related financial services environment is required.

 

• Demonstrated experience leading and managing people is strongly preferred and will be a key differentiator for this role. Candidates should have a proven track record of directly managing teams or significantly influencing team performance, including setting clear expectations, providing direct feedback, addressing performance and behavioral challenges, and driving measurable improvements in both individual and team outcomes.

 

• The ideal candidate has experience leading teams in environments that require strengthening accountability, improving consistency, and elevating performance. Experience managing professional employees or complex operations, particularly where alignment and performance needed improvemen