Customer Service Representative

 

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative based in Indianapolis, IN. This role will report directly to the Indianapolis Customer Service Manager and work closely with the greater Customer Service team. The Customer Service Representative is responsible for supporting the organization by obtaining, analyzing, and verifying the accuracy of order information.

 

HIRING SALARY RANGE: $19 - $23 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.  Please visit our career site for more information on benefits.

 

 

WHAT YOU’LL DO

• Receive, process, and verify the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Initiate required action for response to customer service request for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel
• Receive inquiries from/contact the company’s field offices to resolve a variety of order related issues
• Operate a computer workstation to obtain and extract order information. Provide Customer Service management with the data for inclusion in various scheduled and special reports
• Perform assigned system maintenance to various electronic order files
• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service department
• Prepare, generate, and distribute daily reports and order acknowledgments to appropriate personnel

 

 

WHAT WE REQUIRE

• High school education or equivalent
• 5 years’ experience in customer service with increasing responsibilities

 

 

WHAT WE PREFER

• Working knowledge of SAP or ERP systems preferred
• Associate’s degree desired

 

 

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

 

 

WHY JOIN DORMAKABA?

Our work is IMPORTANT. YOU are important. At schools and universities, in stadiums, airports, hospitals and workplace; for every place that matters. We provide safety, security, and sustainability, providing people with the tools to shape their careers for growth. EVERY team member contributes to our mission and can make a positive difference. Our culture focuses on Growing the Business, Growing Together and Growing Ourselves. We are a global company with more than 16,000 employees worldwide giving you endless opportunities for growth and advancement.

 

 

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

 

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