Strategy and Operations Principal Lead, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree.
  

Preferred qualifications:

• MBA degree.
• 2 years of experience in advertising, consultative sales, business development, or a digital media environment.
  
• 2 years of experience creating data sets, data modeling, and reporting.

About the job

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $180,000-$267,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Define, prioritize, structure and execute strategic and operational initiatives which includes developing work plans, gathering and synthesizing data, leading analyses, and developing and implementing recommendations. 
  
• Drive operating excellence for the organization, including optimizing resource allocation, measuring/reporting progress against key objectives and managing business updates/quarterly reviews. 
  
• Deliver on initiatives that are foundational elements to the Mastery team achieving its learning and business objectives (e.g., end-to-end process standardization and optimization, measurement strategy, talent strategy, etc.). 
  
• Analyze business processes to identify potential issues and uncover/prioritize levers for improvement; influence executive stakeholders to implement suggested improvements. 
  
• Structure and package your work into compelling presentations and communications that influence various audiences including executives.