Director, Product Design

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Director, Product Design defines the vision for leading and growing a design team to deliver impactful outcomes through superior experiences for our customers. They provide direction and guidance for their team’s overall growth and output as well as partner with cross-functional leaders to drive strategy. They build a strong design practice and influence product and business strategy while driving quality of the experience.

What you’ll do:

• Lead a design team consisting of defining and measuring design strategies that deliver value to our clients, achieve business outcomes and accelerate growth
• Champion creating a differentiated and competitive user experience by using storytelling and persuasion to connect strategy and vision
• Drive high quality, user-centric experiences
• Develop an emerging understanding of customer problems, broader organizational context and goals and take initiative in identifying problems and opportunities to improve the product
• Develop and measure key performance indicators that benchmark and track performance, and measure our solutions
• Hire and retain top user experience design talent by driving career development and performance and delivering regular feedback and coaching
• Develop highly innovative solutions and recommend to senior leadership for prioritization
• Investigate, evaluate and recommend new and emerging user experience design and usability techniques, technologies and process improvement methodologies.
• Presents team best practices, case studies and success stories both internally and externally

 

Who you are:

• Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human-Computer Interaction, Human Factors or a related field
• 10 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps
• 5+ years of experience leading product designers, with a proven track record of building and managing strong, effective design teams
• Demonstrated ability with recruiting, hiring and retaining multidisciplinary design teams
• Demonstrated ability leading designers, with a proven track record of building and managing strong, effective design teams
• Demonstrated ability in creating user experience designs that create a competitive advantage and measure the effectiveness of designs with end users
• Demonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including executive leadership
• Demonstrated ability in influencing product direction through a deep understanding of user needs and usability
• Demonstrated ability in best practices, key findings, and evidence-based rationalization of design decisions
• Knowledge of balancing human behaviors, technology capabilities and business needs to deliver measurable design solutions
  
  

Preferred Qualifications

• Master’s degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees$172,400—$215,500 USD

Why You’ll Love Us:

• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
• Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire t