Director, Enterprise AI Enablement

About Foundever:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.  


Role purpose 

• Own and drive enterprise-wide AI enablement across Foundever’s corporate functions 

• Translate Foundever’s AI strategy into practical, scalable, and valuedriven use cases for HR, Finance, Legal. 

• Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices 

• Act as a central orchestrator for all Corporate functions, IT, Data, Security, and AI product teams 
  
  

Key responsibilities 

Enterprise AI enablement & strategy 

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.) 

• Identify, prioritize, and structure highimpact AI and automation opportunities 

• Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance 

• Establish clear value tracking (productivity, quality, cost, risk mitigation) 
  
  

Use case delivery & scaling 

• Lead AI initiatives endtoend: ideation → testing → industrialization 

• Partner with corporate leaders to redesign processes, not just automate tasks 

• Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows 

• Ensure use-cases are scalable, secure, reusable, and integrated with our enterprise platforms 
  
  

Adoption, change & enablement 

• Drive AI adoption at scale through change management, communication, and training 

• Build AI literacy across corporate teams and leadership 

• Define best practices, playbooks, and standards for internal AI usage 

• Promote a culture of experimentation and continuous improvement 
  
  

Governance & stakeholder management 

• Serve as the primary owner for internal AI enablement across corporate functions 

• Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams 

• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management) 

• Provide executive-level reporting and recommendations 

 
Team & ecosystem leadership 

• Build and lead a highimpact, crossfunctional team (AI product owners, transformation leads, automation experts) 

• Manage relationships with technology partners, platforms, and vendors 

• Leverage Foundever’s global scale to reuse and standardize AI solutions