Director, Market Operations

SUMMARY OF JOB DUTIES:

The Director, Market Operations will lead the execution of business development, business operations and clinic operational functions across their market while driving initiatives consistent with the overall mission, values, goals and objectives of Complete Health.

 

This individual will work closely with central services leadership to establish and achieve related budget, service, outcomes and VBC goals. It will collaborate with market and national physician leadership to ensure the "quadruple aim" vision and values of Complete Health are institutionalized. It will also collaborate with other Complete Health Market Directors and central services functional leadership to implement consistent "best practices" across the enterprise.

 

• Full market P&L responsibility including top line growth, clinic level EBITDA, and risk contract MLR
• Collaborate with market and national physician leadership to ensure the "quadruple aim", vision and values of Complete Health are institutionalized.
• Collaborate with other Complete Health Market Directors and central services functional leadership to establish and implement consistent "best practices", when appropriate, across the enterprise.

 

ESSENTIAL JOB FUNCTIONS:

Daily Operations

• Seamless relationship and aligned strategy with the Integration Director and staff to sign off on new acquisitions as fully operational on agreed upon timelines.
• Advance the mission/vision of Complete Health to put patients first, provide unprecedented access to care and service and provide the highest quality of care and effective utilization of the healthcare dollar through culture building communications, evaluation and implementation of effective workflows and best practices.
• Engage market staff to create a market vision/mission that is aligned with the overall corporate direction.
• Maximize patient satisfaction, leverage MSR and all staff relationships with patients, capture satisfaction scores and seek and implement ongoing strategies to be the market leader in patient satisfaction.
• Develop and maintain an in depth understanding of the market, to include competition, market dynamics with hospital systems, payors, employment trends etc., and purposefully stay abreast of changing trends.
• Create strong relationships with market providers, market practice managers and leads, value-based care staff, marketing and support staff and corporate support staff to create a trusting group environment across multiple department locations.
• Develop human resources and lead by example to value and outwardly appreciate all market and corporate staff and encourage servant leadership by example for all management and other corporate staff that the market director interfaces with.
• Cultivate leaders, teach them how to delegate and support them to prioritize to achieve agreed upon goals.
• Invest in relationships with all providers to create loyalty and buy in to implement new strategies, policies and/or workflows, as necessary.
• Create a culture of inclusion, strong communication and identifying and sharing best practices across locations.
• Delegate tasks and special projects to appropriate staff.
• Prioritize and communicate priorities across the market to create a supportive and united environment working collectively toward agreed upon goals.
• Stewardship of fiscal and material resources, collaborative creation of budgets and ongoing monitoring of costs, revenue, profits and EBIDTA to proactively ensure the financial success of the individual departments and the collective market.
• Organize, lead and/or participate in meaningful meetings.
• Consistently seek to create greater efficiencies by gaining and maintaining a strong understanding of operational opportunities and successes.
• Use objective data to measure success and opportunities and ensure measurable and achievable goals are set and communicated across the organization.
• Assess policies, procedures and all processes for efficiency and effectiveness, implement improvements as needed and share best practices.
• Integrate ancillary services, to include Research, across all market locations as appropriate based on market need, physical plant, and other market conditions.
• Educate physicians, APP's, and staff relative to best practices for Value Based Care and work collaboratively with Value Based Care Director and staff to leverage their expertise and achieve/exceed targeted medical loss ratio's.
• Integrate and maximize technology for strategic attainment of appropriate management of the healthcare dollar.
• Understand Key Performance Indicators (KPI) and use data to define/redefine strategies to exceed go