Director of Language Access Programs

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The mission of the Office of Immigrant Affairs (OIA) is to promote the well-being of

Philadelphia’s immigrant communities. We do this by recommending and developing policies

and programs, which in turn provide opportunity and access to services.

We help facilitate the successful inclusion of immigrants into the civic, economic, and cultural

life of the city. We highlight the essential role that immigrants have played and continue to

play in our city.

Job Description

Position Summary

The Director of Language Access Programs is responsible for leading the Implementation of a City-Wide

Language access policy. This position is located within the Office of Immigrant Affairs.

Essential Functions

Support City offices, boards, departments, and commissions in revising and implementing language access

plans. Provide consulting to City departments on language service delivery methods to maximize efficiency

and ease of use. Create tools for City departments to use in service delivery tailored around the needs of the

department. Ongoing engagement of language access coordinators to improve skills and knowledge that will

expand language access within their department. Track, analyze and record City-wide language access

service utilization trends. Maintain data collection records for use in improving services, deploying staff and

other resources, and setting policy. This includes tracking and reporting on quarterly performance measures

under the program-based budgeting. Provide monthly breakdowns of usage and analyze trends that are

shared with executive leadership. Lead annual reporting mechanisms for citywide departmental reporting to

further analyze department language access efforts. Manage Language Access contracts. Assist in oversight

of the MDO Language Access Program budget. This includes developing, monitoring, and submitting monthly

financial reports (accounts receivable and accounts payable). Central review and approval of all MDO

invoices submitted by language access vendors for payment processing. Lead RFP process. Liaise between

City agencies, Language Access Coordinators and Language Access vendors. Submit requests for document

translation and on-site interpretation on behalf of designated City agencies. Point of contact for billing

inquiries and coordination of a variety of staff training. Utilize ACIS, the city vendor payment system and

FAMIS to provide vendors with information regarding payment and follow up with departments on budgeting and invoices/payments. Provide programmatic and technical support to departments Keep departments apprised of any changes in the City’s language access program, federal requirements, monitor departmental needs, and provide departments with technical assistance. Coordinate the development, implementation and updating of language access plans for over 22 departments, agencies, boards and commissions, including the Philadelphia Police Department (PPD), Licenses & Inspections and Public Health. Conduct training, orientations and presentations about the program. Help departments improve communications and outreach to immigrant and LEP residents. Manage, install and provide technical support for all language service devices across the City. This includes dual-handset phones and in-person interpretation equipment. Keep inventory of all language access equipment. Liaise between City agencies, Language Access Coordinators and language access stakeholders. Develop and maintain relationships with relevant stakeholder groups and service providers.