Customer Support Technician

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.  We are seeking a Technical Support Representative to join our team.

The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement.  This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion.  This individual will be responsible for technical support for our consumer product lines.

Key Responsibilities:

• Drive positive consumer experience through technical support call center
• Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
• Execute call center documentation and processing
• Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
• Assist in Development of FAQs and troubleshooting guides
• Review product training presentations
• Organize and document proven processes and procedures.
• Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
• Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
• Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
• Assist consumers thru product replacement or repair programs

Education and Experience Requirements:

• 2+ years of experience in Electronics, marine installations, or RV electrical installations desired
• ABYC and/or NMEA certification a plus
• Prior experience in consumer technical support highly recommended
• FCC training/experience is a plus
• Experience in a receiving, warehouse, and/or inventory control distribution
• Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
• Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
• Bilingual - proficient in Spanish would be desirable

Skill Requirements:

• Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem solving techniques.
• Problem solving and analysis; interpersonal relations; verbal and written communications; organization
• Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
• Team player with good organizational skill and time management.
• Excellent presentation skills (writing, speaking & telephone)
• Excellent organizational, oral, and written communication skills to effectively communicate with the team and customers
• A positive, can-do attitude
• Teamwork and collaboration-oriented
• Professional poise and presence
• Determination and bias for action
• Personal accountability/ownership mentality
• Good judgment, respect for others, and integrity
• Strong ability to work with different types of people

About the Company:

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.

Next is Now!  
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, w