Sr. Event Manager| PPL Center

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Sr. Event Manager (SEM) is a consummate team player who will manage every aspect of touring events at the facility from the advance planning stages through the end of the event.  The SEM will also book or arrange for other revenue producing events at the facility.  The SEM will be the lead for the Event Department, overseeing the Event Manager and occasionally hires, trains, schedules and supervises all event staff in conjunction with the Event Manager.  The SEM will interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations.

 

This role will pay a salary of $55,000 to $65,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

job expires 4/30/2024

 

About the Venue

PPL Center (pplcenter.com), nominated by Pollstar as a  Best New Major Concert Venue, is a state-of-the-art multipurpose venue in downtown Allentown, PA. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region’s largest events venue. The amenities-packed PPL Center will host more than 150 events each year, offering something for everyone, including the Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, figure skating events, youth sports, high school and collegiate events, Disney on Ice, conferences, graduations and many more events. PPL Center is the main catalyst to the revitalization and growth of downtown Allentown.

Responsibilities

• Oversight and ownership of all front of house, back of house and security matters for Events
• Create event layouts using AutoCAD or similar program
• Address and recommend actions on relevant personnel matters
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Develop and implements programs, policies, and procedures for the facility
• Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Event Handbook, Promoter Guide, Tech Packet, Booking Policies, Fire Code Rules & Regulations, etc…)
• Participate and lead various interdepartmental project groups, special projects, and task forces
• Represent the AGM and/or VP/GM as needed at various meetings.
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Plan, direct and evaluate the work of subordinates
• Provide leadership for event personnel
• Communicate clearly and concisely in the English language, both orally and in writing
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
• Complete all duties with a customer service focus through teamwork and dedication
• Advance of events/shows
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• In conjuction with Event Manager(s), recruit, train, schedule and handle timesheets for payroll of event staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and lo