HR Manager- People & Purpose - Internal Client Services

<h3>Company Description</h3><p><strong>Deloitte </strong>is a leading global provider of audit and <a href="https://www2.deloitte.com/global/en/services/audit.html">audit and assurance</a>, <a href="https://www2.deloitte.com/global/en/services/consulting-deloitte.html">consulting</a>, <a href="https://www2.deloitte.com/global/en/services/finance.html">financial advisory</a>, <a href="https://www2.deloitte.com/global/en/services/risk.html">risk advisory</a>, <a href="https://www2.deloitte.com/global/en/services/tax.html">tax</a> and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies.  Learn how Deloitte’s approximately 312,000 people make an impact that matters at <a href="http://www.deloitte.com/">www.deloitte.com</a> </p><p><strong>About the Division</strong></p><p>It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.</p><p>Rewarding career opportunities are available in:</p><ul><li>Human resources</li><li>Information technology</li><li>Marketing and Communications</li><li>Financial support services, and much more.</li></ul><p>As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.</p><p><strong>What impact will you make? </strong></p><p>Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.</p><h3>Job Description</h3><p><u><strong>Main Purpose of Job</strong></u><br/> Delivers integrated talent solutions to the business unit/region. Plan, direct, coordinate and implement the Human Resources activities to maximise the strategic use of human resources. </p><p><strong>Differentiators for this specific role</strong></p><ul><li>Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain.</li><li>Investment in own development through attending learning programmes, project involvement to develop new skills etc.</li><li>Actively contribute to and align with People &amp; Purpose initiatives.</li></ul><p><u><strong>Key Performance Areas:</strong></u><br/> <strong>Strategic Impact </strong></p><ul><li>Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s</li><li>Manages the implementation of the strategic imperatives in line with service area strategy relating to:<ul><li>→ Implementation of change initiatives within designated area/s</li><li>→ Management of the implementation of plan on a day-to-day basis with team</li><li>→ Monitoring skills level in team relating to required outputs, assisting as necessary</li><li>→ Clear and regular communication with superior and team on implementation status </li></ul></li><li>Supports own Service Line leadership in carrying out EXCO mandate </li><li>Builds professional relationships within service line/s  to understand business needs in area/s of responsibility</li><li>Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings </li></ul><p><strong>Client Impact: External / Internal</strong></p><ul><li>Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client</li><li>Provides client management with sound professional advice and support across broad area of issues arising within area of expertise</li><li>Proactively identifies client service and technical issues and independently implement resolutions to address these</li><li>Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams </li><li>Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team</li></ul><p><strong>Operational Effectiveness</strong></p><ul><li>Manages day-to-day operations and delivery by team to clients</li><li>Guides and directs daily work of team members giving recognition as well as support as needed</li><li>Updates Senior Manager on status weekly or as directed</li><li>Manages day-to-day risk issues within the team and ensures any contraventions are rectified and addressed </li><li>Ac