Senior Specialist Account Operations - Outdoor - temp until end of 2026 (m/w/d)

Purpose and overall relevance to the organization:

 

Deliver best-in-class services to an assigned group of customers in collaboration with the sales organization and key departments to fulfill the company's strategic business plan. 

 

Responsibilities:

 

• Be an expert in all operational and commercial areas and ensure that excellent customer service is provided at all times.
• Active questioning of working methods and practices. They propose and implement practical improvements.
• Processing of daily customer inquiries with the aim of clarifying questions and offering creative and efficient solutions. This includes:
  • Communication with wholesale customers via all coordinated communication channels
  • Providing all relevant information about orders and items
  • Create, analyze, and interpret data and reports in accordance with business needs and external customer expectations
  • Finding solutions to recurring problems in cooperation with the interfaces to avoid complaints or returns
  • Close collaboration with the sales team and support by providing expertise

 

• Working with our wholesale customers and partners to ensure efficient and accurate customer setup:

 

• • Coordination of new customer setups and changes to customer data (e.g. closure of customer numbers, delivery blocks, release strategies) in cooperation with the responsible internal departments
  • Changes to and exit from buyer groups in collaboration with finance, IT and customer data
  • Set up and/or authorize order and invoice values in accordance with the applicable valuation and signature regulations

 

• Management of the order book from purchase order to invoice to ensure transparency and conversion of the order book.

 

• • Processing and processing of all types of orders and contracts
  • Resolve internal order issues or route them to stakeholders to ensure a smooth job flow
  • Delay tracking
  • Cleaning of the order book
  • Ensuring the earliest possible creation of delivery notes to enable timely and complete delivery, including prioritization of orders, in accordance with strategic guidelines. Support of the responsible departments in the event of upcoming problems (e.g. requesting air freight deliveries)
  • Maintaining approved special discounts
  • Where appropriate, you will play an important role in the timely delivery of sensitive products by collaborating cross-functionally to track the product and ensure key deadlines are met.
  • Monitor electronic receipts for errors and coordinate the correction of these errors using the tools provided (e.g. EDI, missing item data, missing segmentation)

 

• Coordination of special treatment for new applications and changes in line with our business strategy.

 

• • Examination of the feasibility of shipping and packaging requirements of the customers and, if necessary, coordination of implementation in the system
  • Maintain the process syst