Senior Director UX Research

Requisition ID  

18693

Country   United States of America Location type   Remote About us  

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job description  

Are you a seasoned UX Research leader passionate about uncovering deep user insights that shape the next generation of enterprise SaaS products? Do you thrive in environments where your research directly drives product innovation and measurable business impact? 

Have you been looking for an opportunity to collaborate with an organization that recognizes the strategic value of UX research in guiding product decisions and driving customer satisfaction?  

Do you excel in environments that provide access to data, user insights, and a direct line to key stakeholders, empowering you to create research that drives meaningful outcomes? 

Look no further.  

Korn Ferry is seeking a Senior Director of UX Research to join our rapidly growing product organization and lead our efforts to create the next generation of enterprise solutions powering the world’s leading businesses across industries. In this role, you’ll work alongside design, product, and engineering teams, along with Korn Ferry’s other lines of business, from the earliest stages of product strategy, ensuring that your research shapes experiences that deliver measurable value for the world’s top organizations and their people. 

About this role: 

As Senior Director of UX Research, you will play a critical leadership role in shaping our research function. You will ensure that our products are user-centered and aligned with our customers' core needs. Reporting directly to the Head of Design, you will lead a growing team of UX Researchers and provide guidance and mentorship.  

You will be responsible for defining the vision, strategy, and roadmap for UX research, overseeing the execution and delivery of high-quality research projects across product lines. You will collaborate closely with design, product, and engineering teams to create seamless user experiences that deliver clear, measurable impact. 

Here's what you get to do: 

• Lead and scale a high-performing UX Research team across multiple product areas, ensuring alignment with design, product, and business strategies. 

• Define and implement a UX research strategy that supports near-term product goals and long-term vision, focusing on measurable outcomes and user insights. 

• Build a research roadmap designed to disseminate insights that support Korn Ferry’s long-term business strategy and inform our product roadmaps. 

• Collaborate closely with cross-functional teams (product, design, engineering, KF Institute, and other lines of business) to ensure research drives design decisions and product innovations. 

• Advocate for a deep understanding of user needs and behaviors across the organization, ensuring customer insights inform all aspects of product development. 

• Establish UX research best practices and frameworks to improve research quality, consistency, and insight dissemination. 

• Leverage qualitative and quantitative research methodologies to generate actionable insights that i