VP, Enterprise Relationship Management Lead

Location Designation: Hybrid - 3 days per week 

 

The VP, Enterprise Relationship Management (ERM) will be responsible for leading the ERM function at NYL to enable the Company to grow and optimize strategic partnerships to maximize long-term value and achieve organizational goals. This role, in partnership with other executive members of the Corporate Development and Strategy (CD&S) team, will lead all aspects of standing up this new function and building out the ERM capabilities at NYL.

 

Description of the role

 

Thought, strategy and organizational leadership

• Define the scope and long-term vision for the ERM function in support of the Company’s strategic objectives and develop a pragmatic approach to build and mature its capabilities over time
• For the significant relationships, partner with businesses and executive management to set the partner strategy for the enterprise
• Promote an organizational mindset that strategically builds business relationships with a balanced approach towards near-term as well as longer-term value realization

Develop and enhance ERM capabilities to execute on the ERM function’s scope and vision

• Develop a holistic understanding of NYL’s key strategic priorities, including FB and SB priorities
• Develop a nuanced understanding of the various ongoing and planned relationship management efforts across the enterprise
• Lead external research, data gathering and analysis of cross-industry best practices as well as identify and develop relationships with cross-industry peers in support of the ERM capability development process
• Leverage understanding of the internal landscape as well as external perspectives to develop and enhance ERM capabilities to address key capability gaps across three key areas: data gathering and management, enhanced coordination and business development enablement

Lead and drive all aspects of the ERM function

• Lead all aspects of ERM function’s execution
  • Examples of data gathering and management: identify key datapoints to collect and align on foundational reporting needs; build detailed relationship maps outlining connections and interaction points; explore potential CRM tools, including an evaluation of the company's existing solutions
  • Examples of enhanced coordination: establish connections and foster strategic conversations with stakeholders internally and externally to gain alignment and build trust; collaborate to leverage collective expertise, exchange information, and amplify shared goals; facilitate bi-directional Executive level communication and relationship building
  • Examples of business development enablement: deepen understanding of key strategic firms and NYL’s relationships to ensure strong alignment across the enterprise; improve our ability to negotiate deals for new contracts and partnerships, with scope across the whole enterprise, eliminating individual business unit negotiations; identify business opportunities across the enterprise that support overall growth plans
• Lead all communications, development of supporting materials, and discussions with senior management on ERM function related matters
• Foster transparency, trust, and teamwork through a robust change management approach, shaping the culture of the organization as it adjusts to an ever-changing marketplace
• Create process to track and measure KPIs, including tracking meetings and formal touchpoints with key partners

People Management

• Lead and motivate high performing, diverse teams consisting of direct reports, as well as cross-functional business line and corporate resources in delivering results
• Ensure holistic development needs of the team are being met at all points in their career journey

Qualifications

• Minimum of 5 years of experience in relationship management, sales, or a related role, preferably within the insurance industry