Director Strategic Client Management

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Lead a dynamic team dedicated to providing superior client engagement and relationship management support to Discover’s most Strategic Retailers and Tech Partnerships in the US, with a global presence. This leader will be responsible for setting a strategic direction for the team, ensuring alignment with the company's overall goals and objectives. This includes developing long-term plans and strategies to enhance participant engagement and drive growth.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.
 

How You'll Do It

• Team Leadership: Lead a team of Relationship Management subject matter experts, leveraging knowledge of partners, industry trends, and competitive environment.

• Strategic Vision and Leadership: Set a strategic direction for the team, ensuring alignment with the company's overall goals and objectives. Develop long-term plans and strategies to enhance participant engagement and drive growth.

• Business Development Strategy: Develop and execute a comprehensive business development strategy, focusing on managing Strategic Retailers and Tech Partnerships on Discover Network. Identify new opportunities, negotiate partnerships, and ensure successful implementation of key initiatives while maintaining acceptance across our three network brands (DCI/PULSE and Discover Network).

• Senior-Level Ambassador: Act as a senior-level ambassador and point of escalation, driving goals that support company initiatives mutually beneficial to Discover and the merchants.

• Market Analysis: Stay informed and share market trends, competitive landscapes, and regulatory changes in the US payments industry that affect our most strategic partners. Develop innovative products, create effective marketing strategies, and improve operational efficiencies.

• Cross-Functional Engagement: Work closely with various departments, including marketing, IT, and customer service, to ensure seamless execution of initiatives and alignment with overall business objectives.

• Financial Performance: Monitor and analyze key performance indicators (KPIs) to ensure the business is achieving its financial targets.

• Influence Senior Leadership: Influence and interface with Senior Payments leadership, presenting strategic initiatives, gaining buy-in, and driving execution across the organization.

Qualifications You'll Need
Minimum Requirements

• Bachelors Business Administration and Management

• 10+ years Payment, account management, strategic client management or related

In Lieu of Education Experience

• 12+ years Payment, account management, strategic client management or related

Preferred Requirements

• Masters Business Administration and Management

• 12+ years Payment, account management, strategic client management or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but limited to computer, telephone, printer and calculator

• Ability to communicate verbally and in written form

• Up to 20% travel

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

The application window for this position is anticipated to close on Sep-07-2025. We encourage you to apply a