RECORDS TECHNICIAN - 64057636

Requisition No: 871705 

Agency: Department of Health

Working Title: RECORDS TECHNICIAN - 64057636

 Pay Plan: Career Service

Position Number: 64057636 

Salary:  $34,760.00 - $38,833.00 

Posting Closing Date: 03/13/2026 

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RECORDS TECHNICIAN

 

Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County.  If you're looking to build a great career in public health - you've come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.

The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

 

Your Specific Responsibilities:

This is an administrative position within the Vital Statistics Office that works under the supervision of the Deputy Registrar (Records Specialist) of the Florida Department of Health-Hillsborough County (FDOH-HC). The incumbent in this position issues birth and death certificates, processes orders, and receives & reconciles payments.

• Assists the general public with correctly completing vital records applications in accordance with laws, rules and regulations.  Enters all information pertaining to the registrant and the applicant in the e-vitals system before issuing certified copies of certificates.
• Collects and posts cash, credit/debit cards, checks, and money orders received to the e-vitals system and issues a receipt to customers.  At the end of each day, counts monies received, closes credit card terminal, and reconciles payments received.
• Tracks all Safety Paper used daily and verifies that no sheets are missing.
• Reports all discrepancies in payments and/or Safety Paper to supervisor immediately.
• Audits assigned Tax Collector sites twice daily and at the end of each month. 
• Processes requests for birth/death certificates made via VitalChek (online orders), Mail & Fax.
• Answers telephone inquiries in a prompt and professional manner regarding birth/death certificates.  Provides information on obtaining records from other states, laws regarding adoptions, amending records, paternity issues, etc.
• Performs other related work upon request.  This includes traveling to any Florida Department of Health in Hillsborough County Vital Statistics office to assist with staffing, as needed.

 

Knowledge, Skills, and Abilities:

• Ability to operate commonly used office equipment such as computers, printers, and paper shredder. 
• Ability to use Microsoft Office products (Outlook, Word, Excel, Access). 
• Ability to perform computer data entry. 
• Ability to handle money, make change, process credit/debit cards, and balance daily transactions against reports. 
• Skilled in providing customer service, both face-to-face and over the phone. 
• Knowledge of general office procedures and practices. 
• Knowledge of correct grammar usage. 
• Ability to prepare reports and correspondence. 
• Ability to follow instructions and ensure confidentiality. 
• Ability to follow laws pertaining to the processing of birth and death certificates. 
• Ability to file and alphabetize correctly.

 

Minimum Qualifications:

• 5 years of customer service experience.
• 2 years of cashiering and money handling experience.
• 3 year of computer data entry experience.
• A valid driver’s license.

 

Florida Department of Hea