Senior Program Manager, Inventory Control

Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

​​About the Role:

As an ICQA Senior Program Manager, you will be responsible for developing and executing the strategy roadmap for ICQA, aligning with company goals and objectives. You will collaborate with cross-functional teams, drive process improvements, and utilize data-driven insights to enhance efficiency, accuracy, and customer satisfaction.

You will be a key driver in optimizing our supply chain by spearheading inventory management and quality assurance strategies. You will collaborate with cross-functional teams, implement process enhancements, and leverage data-driven insights to uphold accuracy, quality, and customer satisfaction standards.

You Will:

• Strategic Leadership: Develop and execute the strategic roadmap for ICQA, aligning with company goals and priorities. Drive continuous improvement initiatives to enhance inventory accuracy and product quality.
• Cross-Functional Collaboration: Collaborate with stakeholders across Supply Chain, Operations, Quality Assurance, and IT to ensure seamless coordination of ICQA processes. Build strong relationships to facilitate effective communication and problem-solving.
• Process Optimization: Identify areas for process improvement within the ICQA function. Implement best practices and innovative solutions to streamline processes, reduce errors, and enhance overall efficiency.
• Data-Driven Decision Making: Utilize data analytics and reporting tools to analyze key performance indicators (KPIs) related to inventory accuracy, product quality, and operational efficiency. Make informed decisions and proactively address any discrepancies or anomalies.
• Inventory Management: Manage inventory reconciliation, cycle counting, and audit procedures to maintain accurate inventory levels. Identify and address discrepancies and implement preventive measures.
• Team Leadership: Lead, mentor, and coach a team of ICQA professionals. Foster a collaborative and high-performance work environment, promoting employee growth and development.
• Risk Management: Identify potential risks related to inventory discrepancies, product quality, or process inefficiencies. Develop and implement risk mitigation strategies to minimize disruptions to operations.
• Project Management: Lead cross-functional projects aimed at improving ICQA processes, systems, and tools. Ensure projects are delivered on time, within scope, and meet desired outcomes.
• Executive Reporting: Prepare and present strategic insights, performance metrics, and initiatives to executive leadership. Communicate progress, challenges, and strategic recommendations to drive informed decision-making.
• Change Management: Lead large-scale projects and initiatives to transform and elevate the ICQA function. Manage change effectively by communicating the vision, fostering buy-in, and ensuring successful implementation.

You Have:

• BA/BS Degree
• 10+ years of experience in inventory management, quality assurance, or relevant industry
• Distribution/Fulfillment experience in Pharmacy / RX inventory management
• Previous Inventory Control and Quality Assurance Management experience
• Demonstrated success in driving process improvements, operational excellence, and quality enhancement.
• Proficiency in data analysis tools and advanced technology solutions.
• Strong interpersonal and communication skills, with the ability to influence and collaborate across all organizat