Business Analysis Associate II , Chase Travel

Join Chase Travel as a Performance Management Associate and help shape the future of travel servicing through data-driven insights and strategic collaboration. In this dynamic role, you’ll be at the forefront of optimizing team performance and driving impactful change, working closely with leaders and cross-functional partners to elevate both employee development and customer experience.

As a Performance Management Associate within Chase Travel, you will play a critical role in exploring and understanding information, generating compelling insights that inform and support servicing. You will work with stakeholders to determine business requirements and priorities, and will be accountable for leading initiatives, facilitating information gathering, analysis, documentation, and presentation of findings to all levels of business stakeholders. In this role, you will collaborate closely with reporting teams to uncover trends, provide repeat and ad-hoc reporting, and support Leadership Development.

You  will be a collaborative yet independent thinker, capable of working across cross-functional teams to develop optimization, integration, and readiness plans that impact Travel Advisors, Leadership, and our Chase Travel customers. You will also perform analysis of requested changes, ensuring a full understanding of impacts and identifying any gaps or opportunities that exist.

Job responsibilities

• Partner with Servicing Leadership and provide performance updates including trends.
• Conduct data analysis to develop tools for ongoing Supplier Relations tracking.
• Identify trends and issues to optimize resources and efficiency. Collaborate with teams to integrate insights into planning, enhancing decision-making and managing advisor change saturation.
• Collaborate with cross-functional teams within Chase Travel and across the Firm including PMO, Learning & Development, Workforce Management, Service Strategy, Servicing Product, Controls, legal and other areas within CCB, in executing comprehensive servicing integration and readiness plans.
• Communicate updates, progress, and risks related to readiness to senior leadership and other relevant stakeholders.
• Manage Performance Management assigned tasks, prioritize initiatives and track advisor saturation.
• Provide analytical support for implementation of Leadership development into actionable initiatives and follow-through for adoption to ensure retention of critical talent. 
• Analyze Employee Satisfaction for employee recognition – with a focus on employee development and mobility.  
• Build and analyze reporting to enhance overarching employee development – through all levels of the organization. 
• Support enterprise-wide service-learning development and educational programs and processes to achieve business goals, incorporating measurement, reporting, engagement tracking, adoption analysis, and outcome analytics. Programs would include but not limited to LEAP, JEP, VP Academy, and Rising Stars.

Required qualifications, capabilities, and skills

• Demonstrated ability to conduct data analysis and interpret complex data sets, with proven expertise equivalent to 2+ years of experience.
• Bachelor's degree in a strategic, financial, a related field, or equivalent work experience.
• Advanced proficiency in using automation technologies to optimize processes and implement business strategies.
• Demonstrated ability to coach and guide team members, fostering a culture of continuous learning and growth.
• Proven experience in cross-functional collaboration, coordinating efforts and sharing knowledge to drive project success.
• Advanced computer literacy and digital proficiency, with a track record of leveraging technology to enhance processes.
• Ability to interact independently and present to various levels of senior management.
• Excellent written and verbal presentation skills.
• Capable of managing and prioritizing multiple initiatives in a dynamic environment with tight timelines.
• Possess superior strategic, process improvement, and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Experience in Travel operations highly preferred. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based