Sr Vendor Performance Delivery Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
Facilitate governance and continuous improvement for external IT Managed Services Providers, ensuring their alignment with organizational goals and service excellence. Champion collaborative vendor relationships, foster transparency and accountability, and lead cross-functional teams in monitoring and enhancing vendor performance using agile methodologies. Support strategic initiatives and process improvements across IT operations, optimize service delivery, and drive a culture of iterative enhancement. Coordinate efforts between vendors and internal stakeholders, ensuring that all engagements deliver maximum value and contribute to the organization’s operational effectiveness.

Required Qualifications

• 10+ years of experience in vendor management, supplier relations and project delivery with a focus on IT performance and governance.

• Extensive background in IT vendor governance and strategic partnership development.

• Proven ability to solve complex business or technical problems using agile frameworks.

Preferred Qualifications

• Demonstrated success working with managed service providers focusing on governance, vendor management, and continuous improvement.

• Strong skills in supplier performance management, managed services, and financial analysis.

• Deep understanding of IT service management (ITSM) frameworks and agile best practices.

• Familiarity with industry standards and regulations for IT governance and vendor management.

• Excellent leadership and facilitation skills, with the ability to motivate teams and vendors toward shared goals.

• Effective communicator and collaborator, able to engage stakeholders at all levels.

• Track record of driving operational efficiency and process improvements through agile methodologies.

• Strong project management skills, with experience prioritizing and managing multiple initiatives.

EDUCATION

Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

$106,605.00 - $213,210.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the comp