Client & Exhibitor Services Manager

The National Western Center (NWC) is a reimagined 250-acre campus in Denver, Colorado with a vision to be the global destination for food and agricultural discovery. It is the new home of the National Western Stock Show and Colorado State University’s Spur campus. But the future National Western Center isn’t just new buildings. It’s a destination unto itself. It’s a mission-oriented place that will be lively and active all year round — with new events and experiences around every corner.

The opportunity:

NWC is in search of a Client & Exhibitor Services Manager that can be ready on day one to be able to jump in on multiple fronts. This role acts as a primary point of contact between the venue and event exhibitors and ensures that all exhibitors’ needs are met efficiently and professionally. This includes handling exhibitor inquiries, coordinating services like utility and labor requests, managing exhibitor profiles, ensuring smooth on-site operations, and managing payments for requested services. This role coordinates with clients, vendors, and internal departments to ensure a seamless experience from pre-event planning through post-event wrap-up. Requires a high level of organization, customer service, and problem-solving to manage multiple events simultaneously while maintaining the venue's service standards.

 This is a multifaceted job with a broad spectrum of opportunities for professional development. You’ll join a small, nimble, collaborative, creative, and entrepreneurial team as we accelerate growth of a new events hub and innovative campus in Denver, Colorado. Help us make the reimagined National Western Center campus among the most desirable event spaces in the Denver market!

 What you will do:

• Serve as the primary liaison for exhibitors before, during, and after events.
• Assist exhibitors in ordering venue-provided utilities such as water, electrical, internet, and phone services.
• Ensure exhibitor orders are processed correctly and in a timely manner.
• Support onsite exhibitor services during load in, event days, and load out; resolve issues promptly and professionally.
• Maintain accurate records and documentation of provided services.
• Manage incoming service orders and maintain detailed and accurate records in the venue’s ordering systems.
• Attend appropriate planning, organization and other facility and event meetings.
• Develop and distribute event orders, diagrams, and schedules,
• Work closely with internal departments (engineering, electrical, IT, operations) to fulfill exhibitor service requests.
• Educate exhibitors on venue policies, and deadlines for ordering services.
• Process payments and handle service-related billing inquiries and adjustments.
• Conduct event audits for all services provided, prepare billing estimates and expenses.
• Conduct post-event debriefs with clients and internal teams to assess success and identify improvements.
• Ensure all safety, security, and compliance standards are followed.

What you will bring along:

• Bachelor’s degree with 2-3 years’ experience in the event industry preferred.
• Experience working in a large-scale event venue: arena, hotel, or large-scale event venue.
• Excellent negotiation, time management, organizational skills and conflict resolution skills
• Bilingual abilities are preferred.
• Ability to lift 25 lbs. and spend extended periods walking or standing during events.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.  

• Understanding of event setup, floorplans, and event logistics, rentals, and other event-related services. 
• May be required to supervise and train staff. 

This job may be a great fit if:

• You embrace the startup nature of the organization, and no job is below you.
• You are detail and results oriented.
• You are an entrepreneurial self-starter,
• You are a skilled problem solver who takes initiative and can communicate clearly with internal and external stakeholders.
• You act with respect, competency, and integrity.
• You work well as part of a team.
• You excel at functioning in high pressure situations while maintaining a calm, professional manner.
• You are a collaborator by nature and seek to find ways to compromise.
• You demonstrate excellent communication and interpersonal skills.
• You have great time management and prioritization skills.
• You are results oriented and exercise sound judgment in your work.