Client Services Analyst 2

Job Title: Client Services Analyst II

Location: Onsite – Pittsburgh, PA
Company: MCPC

Job Summary:

MCPC is seeking a dedicated and experienced Client Services Analyst II to support our client’s Technology team in Pittsburgh, PA. This onsite role provides advanced desktop and mobile support across six building, contributing to a mission-driven environment that supports education, research, and clinical operations.

Key Responsibilities:

• Serve as a high-level first point of contact for IT support tickets, ensuring prompt and effective resolution.
• Install, upgrade, and support desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.
• Provide support for smartphone technology, including integration and maintenance with desktop systems.
• Stay current with hardware and software trends to ensure optimal user uptime and system performance.
• Deliver excellent customer service through clear communication, training, and user support.
• Maintain accurate documentation of help requests, resolutions, and user instructions; update records monthly.
• Collaborate with cross-functional IT teams to escalate and resolve complex issues.

Qualifications:

• Associate’s Degree required.
• Minimum of 3 years of relevant IT support experience.
• Strong customer service orientation and communication skills.
• Proven experience supporting desktop and mobile technologies in a professional environment.
• Ability to work independently and manage multiple priorities in a dynamic setting.

Additional Details:

• Location: Pittsburgh, PA
• Potential for Transition to Regular Staff Position: Yes