Junior NOC Analyst

Camping World is seeking a dedicated and detail-oriented Junior Network Operations Center (NOC) Analyst to join our IT team in Bowling Green, KY. The Junior NOC Analyst will be responsible for monitoring, managing, and troubleshooting our Network/Server/Application infrastructure to ensure optimal performance and availability. This includes ITSM roles of Problem, Incident, and some Change Management experience. This role requires proactive problem-solving skills and the ability to work effectively in a fast-paced environment.

What You’ll Do:

• Monitor Network/Server/Application performance and system alerts to identify and resolve issues promptly.

• Perform regular system health checks, including reviewing logs and system alerts.

• Troubleshoot and resolve network and system incidents, escalating issues to higher-level support when necessary.

• Document incidents, issues, and resolutions in a clear and concise manner.

• Collaborate with IT and other departments to ensure seamless network operations.

• Participate in the development and implementation of network policies and procedures.

• Provide technical support to users and other stakeholders as needed.

• Assist in disaster recovery planning and implementation.

• Stay updated with the latest industry trends, tools, and technologies to enhance network performance.

• Intermediate understanding of PC computers, networks, and communications

• Ability to use Microsoft Office desktop tools and perform routine file system maintenance within the Windows environment

• Strong interpersonal skills - including the use of written, electronic, and oral communication

• Execute system jobs based on the IT Operations daily schedule

• Monitor job, server, and program status, providing simple troubleshooting within guidelines and contacting other team members for next level support

• Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during times when the help desk is not occupied

• Working as part of the IT Applications, Development, and Operations team to solve problems for and provide necessary services to other departments and field personnel

• Assist development teams with schedule optimization and recommend improvements as needed

• Provide first level support for company Point of Sale systems

• Other duties as assigned

What You’ll Need to Have for the Role:

• This role requires the flexibility to rotate between shifts to support business operations. Shift assignments may vary based on operational requirements.

• Bachelor’s or Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• 1-5 years of experience in network monitoring, network support, or a similar role within an IT environment.

• Experience with network monitoring tools (e.g., SolarWinds, OpManager, Splunk).

• Knowledge of network protocols, routing, and switching.

• Familiarity with network security principles and best practices.

• Strong analytical and problem-solving skills.

• Proficiency in using network monitoring and troubleshooting tools.

• Excellent communication skills, both written and verbal.

• Ability to work in a team-oriented, collaborative environment.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Ability to work under pressure and handle urgent issues promptly and effectively.

• Ability to work in a shift-based environment, including nights, weekends, and holidays as required.

• May require on-call availability for critical incidents.

• Able to provide support over the phone to users

• Ability to sit for extended periods while monitoring systems and responding to incidents.

• May require occasional lifting of equipment and devices.

Certifications (Preferred but not required):

• CompTIA Network+, Server +, A+, Cloud+

• Cisco Certified Network Associate (CCNA)

• Microsoft Windows Server

• ITIL V3,V4 Foundational

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.   A reasonable estimate of the current range is listed below. 

General Compensation Disclosure

The pay range for this role consid