Account Supervisor, Client Leadership

Company Description

Dentsu creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all. Isobar is an agency of dentsu.  

Job Description

The Account Supervisor is the day-to-day lead on all digital and virtual event related items. Role is responsible for successful day to day platform operations with cross-team coordination, client coordination, meeting organization and production team coordination to deliver successful virtual activations.  

Responsibilities: 

Digital Platform Support  

• Works with lead client on all platform requests; sprint prioritization, creative briefs, reviews and approvals  
• Partner with Sr. Producer to clearly communicate and meet the client needs/deadlines on key digital deliverables and sprint priorities / releases  
• Manages to client timing ensuring briefs are signed off on, deliverables are tracking on time, documented client reviews   
• Responsible for gathering platform assets and tracking to MY change overs; vehicle assets, features copy and images, legal reviews  
• Leads all internal analytics pulls and data tracking with internal Analyst, Account & Producer team (weekly coordination with team)  
• Supports Analyst with analytic review and optimization recos for clients 
• Coordinate with producers and product specialists for reporting needs   

Virtual Event Support  

• Work with Sr. Producer on virtual event management meeting event specific deadlines, landing page creative, copy reviews    
• Documented and tracked client and legal reviews for all creative deliverables required for virtual events  
• Creation of pre-production materials ensuring file upload and test events take place before going live with event content   

Client & Team Support  

• Establish trusted relationships with client and program AOR’s  
• Participate in weekly client/inter-agency status meetings to ensure cohesion across offices/team members 
• Assist the VPs in program requests, craft presentations outlining the platform, benefits and customizations 
• Attend necessary client product and planning meetings with client counterpart – consult as agency subject-matter expert on program  
• Mentor junior team members, participate in goal planning and providing performance reviews   

Qualifications

• 5+ years experience 
• Ability to collaborate with team members, but also be a self-starter, identifying needs and gaps 
• Desire to learn and iterate in a fast-paced environment 
• Demonstrated background in Account Management in a creative agency environment 
• General understanding of all marketing channels and solid understanding of agency operations/services 
• Demonstrated experience with omni channel / integrated program planning and execution  
• Ability to communicate and collaborate with peers across disciplines/offices 
• Responsible, detail driven and punctual 

Additional Information

The anticipated salary range for this position is $73,960-105,600. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.  A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com  

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citiz